Toontrack Prices Confusion

[Gajet]

Hi everyone,
I was just wondering if anybody else has this problem when buying certain products from the Toontrack website, I sent this message last night to technical support –

“Hi I apologies for contacting you guy’s as I have no other way to find the answer to a pricing problem and am hoping you could pass on the message to someone in that department? I was ready to purchase Drumtracker for E89 as it is advertised, I added the item to my cart and the price said E149? my Q. is this a mistake? because I bought Superior Drummer 2 a week ago for E299 and my bank statement said that was what I paid. This is not the only product the SD2 Expansion Packs did the same thing nearly doubling the advertised price when added to my cart. I am truly not upset with you as I will be purchasing more of TTs products. Hope you can find a way to clear it up. Thank you sincerely Garry.”

This morning I got a reply

Hi Garry,
 
Thank you for your interest in Toontrack products and we apologize for the confusion.  The advertisement was likely from one of our resellers and would only be available from that specific reseller.  In an effort to keep good relationships with our resellers Toontrack.com does not compete with the price of our products.
 Prices on Toontrack.com are therefore rarely (if ever) discounted.  

Pelase get back to us if we have misunderstood your question.

These prices are from the Toontrack’s website not from resellers or anything like that I only buy from Toontrack can someone please tell me the real price or if I am the one getting confused.

Go to this page http://www.toontrack.com/ and add it it to your cart and check the price.http://https://www.toontrack.com/
http://https://www.toontrack.com/

Regards Garry 

Topic

[Scott]

The Drumtracker product page show $149 US here both on the product page and when added to cart.

Scott Sibley - Toontrack
Technical Advisor

[Gajet]

Thanks Scott, Maybe because I am from Australia I most probably get a different web page to you,
Maybe the webmasters could find where the problem is because this product on your website has a big white sign that say’s e89 (I cannot enter the correct symbol but I think it’s for the Euro)
I have no problem paying E149 which is AU$208.9 and US$198.7 if that is the correct price I am just confused why It’s advertised for E89.
You say Scott that on your end its say’s $149 US which is actually E111.68 ?
Every product that i see on Toontrack’s website is priced in Euro (well I think its Euro) so If your paying $149 US and I am paying E149 am i the only person who thinks this is strange?
Also I have just checked my online bank statement and this is part of the transaction –
Toontrack Music Umea SW
MCD6265EUR229.00   $317.92
This is my purchase of SD2 which was advertised at E229 and that exact amount was added to my cart, so here’s another issue if you convert these figures at current rates you get this
229 US Dollar (USD) = 240.6522 Australian Dollar (AUD)
229 Euro (EUR) = 321.2863 Australian Dollar (AUD)
229 Euro (EUR) = 305.6155 US Dollar (USD)
So I purchase my products in Euro so Scott you and I are both looking at two different websites if you purchase in US$
I hope you can see my concerns Scott.
 

[jgro002]

Hey,

I just looked on the Toontrack site and it was 89 Euro on my end too…I’m in New Zealand

Jeremy.

iMac 3.06 GHz 4 GB OSX 10.6.5, Focusrite Saffire 6 USB, Logic Pro 9.1.3, Lacie D2 Quadra

[godprobe]

Hi Gajet,
Can you double-check your country/currency selection in your account settings?…
https://www.toontrack.com/account.asp

I just temporarily switched mine over to Australia and get the €89 price both on the site and in the cart.
I know when this version of the Toontrack site design first went up, I had to adjust the country/currency thing — by default, it said “U.S.” but was showing British pounds here.  If that doesn’t work, try clearing your browser cookies and double-checking that the browser can actually store cookies for the Toontrack site.

WinXP | Fireface 800 | Variax | Axe-Fx | Toontrack | Komplete | Reaper http://www.godprobe.com/projects/notemaps/

[Gajet]

Thank you for responding,
My Currency is set to Australia and DrumTracker is priced E89 and when I add it to my cart its say’s… Ahh! its says now E89 fantastic well it is fixed thank you
I will proceed shortly and buy it.

I actually have other concerns at the moment with Superior Drummer 2 crashing Protools 8 LE every time i try to change kits in SD2 have a post with more details here http://www.toontrack.com/forum/m.aspx?m=102491if anyone would like to help.

Cheers
Gajet

[Pierre]

Is there any way to see the price in dollars?????????????????   All that I see is SEK 1599  what the fuck is this$$$$$ no way to change somewhere to see the price in dollars….  Won’t buy anything in SEK

[Scott]

Pierre wrote:

Is there any way to see the price in dollars?????????????????   All that I see is SEK 1599  what the fuck is this$$$$$ no way to change somewhere to see the price in dollars….  Won’t buy anything in SEK

Proceed to the checkout and change the country there. You should be able to select the correct currency for your country.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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