Reinstallation – Standalone will not install

[Loerend]

Hi all,

Earlier this week I was running SD3, along with Logic in my old Mac with Snow Leopard perfectly fine. However, because of a MIDI input issue (which I resolved separately afterwards) I did a complete uninstall of SD3, deleted all dowloads, including all sound packages and even Product Manager.

Now I’m having a complete nightmare trying to reinstall. After re-downlading Product Manager, every time I run the installation of SD3, I see the VST, AAX and AU components get installed but Standalone does not (screenshot below) so I can’t find the application anywhere in my file directory but it still shows in PM as “Ready to use”.

I contacted support and they told me to delete a plist file from a hidden Library directory, and then reinstall. I did this several times, deleting everything again and reinstalling to the exact same result.

Not sure if that’s how it works but it seems there might be some hidden file in my system telling the installation process not to install the Standalone component. Also worth noting I’m not getting any installation errors.

Would any of you know what might be doing this and how to solve?

Thanks for the help.

Superior Drummer 3 version: 3.1.4
Operating system: Mac OS X Snow Leopard (10.6)

Topic

[Unclebass]

Is there an Uninstall SD3 or Toontracks file? It removes everything including hidden files.

Try to reinstall to a different location. Just the basic SD3 install and see if that works.

good luck

[Loerend]

Hi Unclebass, thanks for the tip. Couldn’t solve the issue unfortunately.

The uninstall file is presumably the same one I’m invoking when uninstalling from Product Manager, so I’m getting the same result.

Also, I’m not given the possibility to change installation location. The only disk choice I have is the main disk of my Mac.

I’ve checked also that during the installation process, going to “custom install”, the opening window only shows me the AAX, AU and VST components but not the Standalone for some reason (attached screenshot).

Any other tips?

Superior Drummer 3 version: 3.1.4
Operating system: Mac OS X Snow Leopard (10.6)

[Brad]

Which DAW do use? Do the plug in versions work?

Superior Drummer 3 version: 3.1.4
Operating system: macOS Mojave (10.14)

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

1

Thanked by: Loerend

[Loerend]

I’m also seeing in my account in Toontrack.com that SD3 is showing as installed, which is not.

Might this be the cause why Standalone is not installing?

Superior Drummer 3 version: 3.1.4
Operating system: Mac OS X Snow Leopard (10.6)

[Loerend]

Brad wrote:

Which DAW do use? Do the plug in versions work?

Superior Drummer 3 version: 3.1.4
Operating system: macOS Mojave (10.14)

While I could make plugins work, SD3 standalone is not showing anywhere in my file system as it didn’t install from the SD3 package.

All screenshots attached in my first email.

 

What is the process to reinstall SD3 standalone considering I keep getting the components installed only every time?

Superior Drummer 3 version: 3.1.4
Operating system: Mac OS X Snow Leopard (10.6)

[Olof Hermansson]

Hi,

No, what it says on the website does not matter in this case, it does not know what’s installed.

If you open Terminal (in Applications > Utilities) and paste these commands there (all at once), what does it say?

mdfind "kMDItemCFBundleIdentifier == 'com.toontrack.superior3host'"
pkgutil --pkg-info com.toontrack.superior3.app.pkg
pkgutil --pkg-info com.toontrack.superior.app.pkg
echo

Olof Hermansson - Toontrack
Coder

[Loerend]

Olof Hermansson wrote:

mdfind “kMDItemCFBundleIdentifier == ‘com.toontrack.superior3host'” pkgutil –pkg-info com.toontrack.superior3.app.pkg pkgutil –pkg-info com.toontrack.superior.app.pkg echo

Hi Olof,

I’m getting this response for com.toontrack.superior3.app.pkg:

2019-10-07 18:14:00.340 pkgutil[6194:903] PackageKit: *** Missing bundle identifier: /Library/Receipts/AUEz.pkg
2019-10-07 18:14:00.352 pkgutil[6194:903] PackageKit: *** Missing bundle identifier: /Library/Receipts/Ez.pkg
2019-10-07 18:14:00.353 pkgutil[6194:903] PackageKit: *** Missing bundle identifier: /Library/Receipts/EzHome.pkg
2019-10-07 18:14:00.355 pkgutil[6194:903] PackageKit: *** Missing bundle identifier: /Library/Receipts/EZX Cocktail Installer.pkg
package-id: com.toontrack.superior3.app.pkg
version: 3.1.4
volume: /
location: Applications/Toontrack
install-time: 1569849042

The same for package com.toontrack.superior.app.pkg:

2019-10-07 18:14:00.494 pkgutil[6195:903] PackageKit: *** Missing bundle identifier: /Library/Receipts/AUEz.pkg
2019-10-07 18:14:00.505 pkgutil[6195:903] PackageKit: *** Missing bundle identifier: /Library/Receipts/Ez.pkg
2019-10-07 18:14:00.507 pkgutil[6195:903] PackageKit: *** Missing bundle identifier: /Library/Receipts/EzHome.pkg
2019-10-07 18:14:00.508 pkgutil[6195:903] PackageKit: *** Missing bundle identifier: /Library/Receipts/EZX Cocktail Installer.pkg
No receipt for ‘com.toontrack.superior.app.pkg’ found at ‘/’.

Thanks for the support and hope this is useful.

[Olof Hermansson]

BEST ANSWER

Hm, it doesn’t really make sense that the standalone does not get installed, but maybe this command will help (in a new Terminal window):

sudo pkgutil --forget com.toontrack.superior3.app.pkg

Paste that and press Enter and you’ll be prompted for your computer password.

Then check if the installer shows the standalone on the custom install page.

Olof Hermansson - Toontrack
Coder

[Loerend]

Loerend wrote:

Hi all,

Earlier this week I was running SD3, along with Logic in my old Mac with Snow Leopard perfectly fine. However, because of a MIDI input issue (which I resolved separately afterwards) I did a complete uninstall of SD3, deleted all dowloads, including all sound packages and even Product Manager.

Now I’m having a complete nightmare trying to reinstall. After re-downlading Product Manager, every time I run the installation of SD3, I see the VST, AAX and AU components get installed but Standalone does not (screenshot below) so I can’t find the application anywhere in my file directory but it still shows in PM as “Ready to use”.

I contacted support and they told me to delete a plist file from a hidden Library directory, and then reinstall. I did this several times, deleting everything again and reinstalling to the exact same result.

Not sure if that’s how it works but it seems there might be some hidden file in my system telling the installation process not to install the Standalone component. Also worth noting I’m not getting any installation errors.

Would any of you know what might be doing this and how to solve?

Thanks for the help.

Superior Drummer 3 version: 3.1.4
Operating system: Mac OS X Snow Leopard (10.6)

Fixed!! It installed the Standalone no problem.

The only weird leftover symptom is that my Roland TD 17 USB MIDI input is triggering SD3 with the USB driver setting as “Generic”, instead of “Vendor”. Not sure how much of an issue it will be in the future but I’m ecstatic that you helped me with the Standalone install.

Thank you SO much!!!!!

Ed

[Bryan Gray]

Well I think I’ve done something dumb. I can’t get my SuperDrum3 to work on my Mac Sierra 10.12.6. I tried the Terminal instructions and I have attached the screenshot below. I could use some assistance please.

Operating system: macOS Sierra (10.12)

[Olof Hermansson]

Nothing bad shown in the screenshot. In what way doesn’t SD3 work?

Olof Hermansson - Toontrack
Coder

[Bryan Gray]

I am getting the Superior Drummer 3 plug in could not be found Please quit this application and reinstall Superior Drummer 3 message. I am running Sierra and I wonder if this part of the problem

Operating system: macOS Sierra (10.12)

[Olof Hermansson]

It shouldn’t be. See https://www.toontrack.com/faq/the-vst-vst3-audio-unit-aax-plug-in-or-standalone-application-is-not-installed-macos/ how to make sure that the VST (2) gets installed.

Olof Hermansson - Toontrack
Coder

[Bryan Gray]

So I need to run Sierra, specific to my hardware needs. I tried the customize option and selected the VST and AAX options. I am getting this error message when opening Pro Tools.

Standalone still gives me that error message

My question is since I am running Sierra do I need to be running an older version of Superior 3?

 

Operating system: macOS Sierra (10.12)

[Brad]

Bryan Gray wrote:

So I need to run Sierra, specific to my hardware needs. I tried the customize option and selected the VST and AAX options. I am getting this error message when opening Pro Tools.

Standalone still gives me that error message

My question is since I am running Sierra do I need to be running an older version of Superior 3?

 

Operating system: macOS Sierra (10.12)

Hi there,

What are your hardware specs? What version of Pro Tools are you running?

Operating system: macOS Sequoia (15)

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

[Author]

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