Program Changes crashing EZDrummer 2

[Tamablaster]

Since updating Windows 10 to build 1903, I am experiencing regular crashes of EZDrummer 2. Using Cubase Artist 10, but also crashes with Standalone. The consistent trigger for the crashes is Program Change messages from my Roland TD-50 kit. Dump file attached.

I have a gig next weekend, a fix before then will be greatly appreciated.

PS: have tried to contact support, but that form doesn’t work

EZdrummer version: 2.1.8
Operating system: Windows 10

Tama Granstar kit, Tama hardware and footware, Zildjian cymbals.
Roland TD 50 for live and recording.

Topic

[John]

Hi,

there is nothing attached to your post, please try again.

 

BR,

John

John Rammelt - Toontrack
Technical Advisor

[Tamablaster]

Hi John,

Sorry, had problems getting the file to stick, and with the contact form, so attaching here.

Best regards,

Don Shaw

EZdrummer version: 2.1.8
Operating system: Windows 10

Tama Granstar kit, Tama hardware and footware, Zildjian cymbals.
Roland TD 50 for live and recording.

[Tamablaster]

Trying again with different browser

EZdrummer version: 2.1.8
Operating system: Windows 10

Tama Granstar kit, Tama hardware and footware, Zildjian cymbals.
Roland TD 50 for live and recording.

[Henrik Ekblom]

Can you zip the file and try to attach that instead? Might be some issues with the file format…

Henrik Ekblom - User Experience Designer
Toontrack

[Tamablaster]

Thanks, zip file as requested

 

Best regards,

Don

EZdrummer version: 2.1.8
Operating system: Windows 10

Tama Granstar kit, Tama hardware and footware, Zildjian cymbals.
Roland TD 50 for live and recording.

[Tamablaster]

Struggling here to upload the file. In this attempt I’ve renamed the file from a .dmp extension to a .txt extension.

Best regards,

 

Don

EZdrummer version: 2.1.8
Operating system: Windows 10

Tama Granstar kit, Tama hardware and footware, Zildjian cymbals.
Roland TD 50 for live and recording.

[Henrik Ekblom]

Hm, nothing gets attached 🙂

I’ll do a test here to see if uploads works as intended…

 

Edit: we seem to have a bug, it didn’t work for me either. I’ll get back to you when have fixed this bug!

Henrik Ekblom - User Experience Designer
Toontrack

• This post was modified 6 years ago by Henrik Ekblom.

[Tamablaster]

Trying upload again.

Update: I spent a bit of time cycling through the preset kits using the spinner buttons on the kit selector – no issues. So it would seem the issue is only affected by midi program change messages.

EZdrummer version: 2.1.8
Operating system: Windows 10

Tama Granstar kit, Tama hardware and footware, Zildjian cymbals.
Roland TD 50 for live and recording.

[Henrik Ekblom]

Tamablaster wrote:

Trying upload again.

Update: I spent a bit of time cycling through the preset kits using the spinner buttons on the kit selector – no issues. So it would seem the issue is only affected by midi program change messages.

EZdrummer version: 2.1.8
Operating system: Windows 10

If you want to, you can upload the project now, the upload malfunction has been fixed 🙂 It may help us finding out why it crashed, to fix the bug for coming EZd2 updates.

Henrik Ekblom - User Experience Designer
Toontrack

[Tamablaster]

Crash dump file attached (windows dump also available if required)

Cheers… Donny

EZdrummer version: 2.1.8
Operating system: Windows 10

Tama Granstar kit, Tama hardware and footware, Zildjian cymbals.
Roland TD 50 for live and recording.

[Tamablaster]

Hi, is there any update or feedback on this issue?

EZdrummer version: 2.1.8
Operating system: Windows 10

Tama Granstar kit, Tama hardware and footware, Zildjian cymbals.
Roland TD 50 for live and recording.

[Henrik Ekblom]

The programmers that can debug your attached project are on vacation, and will be back early august. If you can’t continue to work until then, please respond back here. Or else we’ll do the debug when the mighty coders return!

Henrik Ekblom - User Experience Designer
Toontrack

[Olof Hermansson]

Hi,

I’ve examined the dump file and unfortunately it doesn’t say much. I think two dump files are generated for each of these crashes, and we need the first one, which contains “[64-bit VST]” in the filename.

Olof Hermansson - Toontrack
Coder

[Tamablaster]

Hello Olof,

The previous log files have been deleted, probably by system cleanup processes. I set about causing a new crash to collect the files, but it didn’t happen. I was hitting it quite hard, but it behaved as it should, and appears now to be quite robust and stable. The only thing that’s changed since the original issue is that there has been 3 windows updates applied, but nothing else I can think of.

I think this issue can be closed. If there is any re-occurrence I’ll raise it again. Many thanks.

Cheers… Donny

EZdrummer version: 2.1.8
Operating system: Windows 10

Tama Granstar kit, Tama hardware and footware, Zildjian cymbals.
Roland TD 50 for live and recording.

[Author]

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