Product Manager never completes download

[Bjorn Lynne]

Hi, I purchased Superior Drummer 2 as a boxed product...

Hi, I purchased Superior Drummer 2 as a boxed product a few years ago and I’ve had a system crash so I’m re-installing everything.

I’ve installed and logged in with Toontrack Product Manager and the download and installation of Superior Drummer 2.0 went OK, but the download of Avatar S2.0 Core Library won’t complete. It looks like it completes, but then it kind of goes “back” a few seconds. So it says 19.6 GBI of 19.6 GB downloaded… It says like 10 seconds remaining, then 7 seconds remaining, then 4 seconds remaining, 1 seconds remaining… and then it jumps back to saying “15 seconds remaining”. So it’s like the download never actually gets across the finishing line!

Anybody else have this problem, or any tips about what could be going on?

Thanks in advance.

Hi, I purchased Superior Drummer 2 as a boxed product a few years ago and I’ve had a system crash so I’m re-installing everything.

I’ve installed and logged in with Toontrack Product Manager and the download and installation of Superior Drummer 2.0 went OK, but the download of Avatar S2.0 Core Library won’t complete. It looks like it completes, but then it kind of goes “back” a few seconds. So it says 19.6 GBI of 19.6 GB downloaded… It says like 10 seconds remaining, then 7 seconds remaining, then 4 seconds remaining, 1 seconds remaining… and then it jumps back to saying “15 seconds remaining”. So it’s like the download never actually gets across the finishing line!

Anybody else have this problem, or any tips about what could be going on?

Thanks in advance.

Topic

[Olof]

No, you have to start it like a normal application on your computer. By the way, the web version can’t see what products are actually installed, authorized and updated on your computer (even though it may look like it), so I really recommend you use the Product Manager application if you can.

Olof Hermansson - Toontrack
Coder

[Hamish5600]

Hi there,

Sorry, Im a couple of years late on this thread, however, Im experiencing exactly the same problem as described at the very start of this thread and need some help, please? The file that is the last to be modified is the “soundb7.obw” within the Contents>SL-Avatar>Sounds> directory. The modified time gets updated to the latest minute, whilst all the others have been modified for hours.

Any help would be very much appreciated

Hamish

 

[Olof]

Hi Hamish,

First you can try the following to rule out that the disk is faulty:

Pause the download, duplicate soundb7.obw twice, rename soundb7.obw to soundb7Bad.obw, rename the second duplicate to soundb7.obw and resume the download.

If the download still loops several times, there may be something wrong on a download server and you need to contact support about the issue so they can get some necessary info from you (that shouldn’t be posted on a forum). Go to https://www.toontrack.com/faq/how-do-i-contact-support/ and refer to this post in your message.

Olof Hermansson - Toontrack
Coder

1

Thanked by: Lucas

[Ted Epstein]

I’m having the same issue that’s described here and in several related threads. In my case, it’s soundb42.obw in this folder:

   Downloads/SL-Death-Darkness_SDX_Incomplete/SL-Death_SDX/Contents/SL-Death/Sounds 

Following some of the suggestions I’ve seen, I have tried pausing download, deleting the file, and resuming download. I have also tried the same steps, but renaming the file instead of deleting it. (I think this was to rule out an isolated bad sector on the drive, which in my case is an external SSD.)

I’m in Westchester County, New York, in case that helps narrow down the server(s) that might be at fault.

Other suggestions…?

Thank you,

Ted Epstein

[Olof]

I’ve purged the caches for that file on the download servers now, so hopefully it’ll work.

Olof Hermansson - Toontrack
Coder

[projectgreen]

Same issue here, on the Rooms of Hansa SDX. The file is soundb10.obw

⁨Toontrack⁩ ▸ ⁨SL-HansaRooms_SDX.incomplete⁩ ▸ ⁨Contents⁩ ▸ ⁨SL-HansaRooms⁩ ▸ ⁨SL⁩ ▸ ⁨MARBLEROOM⁩ ▸ ⁨Sounds⁩ ▸ soundb10.obw

I’ve tried duplicating the file to see if it’s a bad sector issue, but the verifying loop continues. I’m in South Orange, NJ. Will I need to reach out to support so they can purge the cache on the mirror server(s)?

Thank you.

[John]

Hi projectgreen,

right now there are only Tech advisors here on the Forum and we cannot perform stuff like Olof (above) can, so I think you need to submit a Support Ticket just in case.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: projectgreen

[Author]

Replies