the first screen shot reveals the info that ‘the installation is incomplete-see the installation info tab’, so what does the installation info tab tell you? I.e. what does the PM say is incomplete?
when I do the installation it tells me that it was successful so I’m assuming there is no other message when installing.
thsts my dilemma I don’t know what is incomplete. Previously on my MacBook Pro I’d been running all my EZDrummer programs flawlessly and now with the new computer, which has the same OS, Logic is telling me that there is no EZDRUMMER found.
I want to purchase more expansion programs but I’m concerned about being able to move forward with this program.
OK I will check that first thing when I get to my office and I will tell you what it says. In about an hour I would really appreciate if we could try to resolve this today because I’m leaving for the week on holiday and I really want to use my program while I’ll be away
If it says that the sound library and the MIDI are not installed, it can probably be fixed by deleting com.toontrack.superior.auezdrummer.plist from /Users/Shared/Toontrack/Preferences and from ~/Library/Preferences. You can use “Go to Folder” in Finder’s “Go” menu with each of those two folder paths to open the folders, then delete com.toontrack.superior.auezdrummer.plist if it exists there.
Does PM say that EZdrummer is installed now? If not, run the installer again and make sure that there is no com.toontrack.superior.auezdrummer.plist in ~/Library/Preferences (this Library folder is hidden so you need to use Go to Folder).
To get Logic to find a newly installed plug-in, you may have to log out from the computer and back in, alternatively reboot.
I have tried EVERYTHING you suggested. EZD says it was downloaded and and authorized yet when I try to open it in Logic it tells me I have no sounds. PLEASE help. I am including pics from Product Manager and what happens when I try to load EZD in Logic
Since you said you deleted com.toontrack.superior.auezdrummer.plist from /Users/Shared/Toontrack/Preferences and the EZdrummer screenshot shows that it’s looking for the sounds in /Applications/Toontrack/EZDrummer (which is not the default location), there must still be an old com.toontrack.superior.auezdrummer.plist file in ~/Library/Preferences that is causing this. Can you get to that folder and can you find the file?
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