Product Manager is not letting me log in

[Francisco Martinez]

I created my account today and can log into the Toontrack website. When I attempt to log into product manger it does not allow me to, and says “the user name or password is not correct.” I’ve double-checked to see this is correct. I attempted the password recovery from the PM login, and it tells me there is no account associated with my email address, despite being able to log into the website. I am not able to download the SD3 sound library because product manager will not let me log in.

Operating system: macOS Ventura (13)

Topic

[rixa]

Francisco Martinez wrote:

I created my account today and can log into the Toontrack website. When I attempt to log into product manger it does not allow me to, and says “the user name or password is not correct.” I’ve double-checked to see this is correct. I attempted the password recovery from the PM login, and it tells me there is no account associated with my email address, despite being able to log into the website. I am not able to download the SD3 sound library because product manager will not let me log in.

Operating system: macOS Ventura (13)

We can see that you have been in contact with our support team and that the issue is now resolved.

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[Robert Lottman]

I’m getting the same thing and I know what my passwords are.

Operating system: Windows 11

• This post was modified 1 year, 1 month ago by Robert Lottman.

[John]

Hi Robert,

could you please elaborate? Are you not able to log in to the PM and/or are you getting “no account associated” message?
The first things to check is of course if you have caps lock on or a different Input Source e.g. German keyboard instead of English (or vice versa).

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Peter Verberne]

Dear Support People,

Today, Exactly as Francesco Martinez, I created my account and can log into the Toontrack website. However, when I attempt to log into product manger it does not allow me to, and says “the user name or password is not correct.” I’ve double-checked to see this is correct. I attempted the password recovery from the PM login, and it tells me there is no account associated with my email address, despite being able to log into the website. I am not able to download the SD3 sound library because product manager will not let me log in.

What can be the issue here?

Operating system: Windows 10

[Author]

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