Product Manager / forgot password / moving EZ Drummer

[paul wright]

Hi there,

I can still login to my account via web browser but cannot login via Product Manager.

“The reset password email link ” takes me to the page where I have to enter original password before creating new password. Therefore I cannot log in.

Will product Manager allow me to move EZ drummer from my external drive onto my new internal SSD drive as my new PC no longer has a DVD drive to install EZdrummer from.

Please advise, many thanks !

Paul

Topic

[Scott Eshleman]

Product Manager is not necessary to move libraries between drives accessed by the same computer.
https://www.toontrack.com/faq/how-do-i-move-the-sounds-for-ezdrummer-2/

Generally, Product Manager handles the download, installation & authorization of your Toontrack products.
Once installed & authorized, other strategies and/or tools might be required.

[John]

Hi,

I have generated a new temp password and sent via email.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Thomas Blank]

I have same problem. How do i reset password please ?

[John]

Hi Thomas,

please check your email.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Acaduc]

how to reset password

[JC]

need to reset sound installer password help

[mungo]

hello
i changed my password on the toontrack site
i then purchased a product, and when copying the serial number of the new item
the product manager shows the message” incorrect password”
do i need to reset the password in the product manager and if so where is the reset link
thank you

Operating system: macOS High Sierra (10.13)

[John]

Hi mungo,

the password in PM is the same as for your Toontrack account at the site.

Please Log Out (Cmd+L on Mac) and then log in again with the new password.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

Replies