Permission Denied on Legit Purchased products?

[Chuck]

I have recently purchased EZdrummer2 and I just purchased EZKEYS bundle and it is saying Denied permission why? thank you. I purchased products from zzounds.com and sweetwater.com, I have the hard good products with the legit reg info card(s) denied permission?

My Best Regards
Chuck

Topic

[John]

Hi,

could you please share some more info with us? Which exact OS Version are you using?
Could you perhaps share a screen shot of the error happening?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Chuck]

John thank you I had it resolved shortly after posting yesterday. I am running windows 10 and always as a admin and it was not working. all good now!

Best Regards
Chuck

[Tom D.]

Had exactly the same problem yesterday.

I wanted to reinstall EZDrummer 2, but when I wanted to download EZDrummer 2 the Toontrack Product Manager gave an error “Download cancelled. Permission denied”.

To everyone with the same problem: I resolved it by running PM as adminstrator (WIN10). It started downloading without a hassle.

2

Thanked by: van5152 and Danimal6

[Danimal6]

Sincere THANK YOU!!! It slipped my mind to right-click: “Run as Administrator” – Once I did, it all came back to me… I searched for help for over an hour. Toontrack needs to put this in FAQ because if this info is in there: I never saw it.

1

Thanked by: van5152

[Brad Callahan]

Same issue.  I have given PM all the permissions in Privacy/Security settings.  Please see attachment.

Operating system: macOS Catalina (10.15)

[John]

Hi Brad, what happens if you right-click the PM app icon and select ‘Run as Admin’?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Brad Callahan]

Hi, John,  That option doesn’t present itself when I right click.  Any other ideas?  I’ve had the programs for years and this is new since I got the new Mac Pro.

[John]

Hi Brad,

I am sorry missed your reply. I did not realise you were on macOS, since the OP was on Windows.
Anyways, have you tried setting another Download location in the PM Preferences, like a Download folder at the root or on the Desktop?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Brad Callahan]

Hi. John.  One of your Support colleagues was able to help me with permissions fixing.  All good.  thx

1

Thanked by: John

[jay farber]

Big Sur 11.5.1

MacBook Pro 2017

External SSD

Toontrack Product manager Installed again today.

I have ignore volume permissions set.

And User has Administrator Permissions

Operating system: macOS Big Sur (11)

[alfredwa]

hi i am having same issues. bought the products last night. installed on windows 11. i can’t download it and my old products can’t be scanned in ableton live 11 as well. I am running as admin here.

Operating system: Windows 11

[John]

Hi,

have you tried changing the ‘Downloads’ location in the PM Preferences to something else, e.g. on your Desktop?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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