Payment pending… where is my download?

[aberrationblackmetal]

I ordered last night an expansion for EZDrummer (Modern Metal Drums). I paid with a credit card and it went through but on the toontrack website it’s just stuck on “pending payment” in the Orders section of My Info. My card works (used it after this purchase), no credit issues, checked my credit card app (payment is listed successfully). What’s the deal? Why is it taking so long for a simple download? I cannot even find any contact form or email address for this issue. Did I just get cheated out of my money or what? What to do???

EZdrummer version: 3.1.2
Operating system: Windows 11

Topic

[Mick Avoidant]

Have you looked in Product Manager?

[Scott]

BEST ANSWER

For Webshop order issues or inquiries, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[aberrationblackmetal]

It isn’t there. I didn’t even get a confirmation email or anything. Absolute silence from Toontrack’s side.

[rixa]

aberrationblackmetal wrote:

It isn’t there. I didn’t even get a confirmation email or anything. Absolute silence from Toontrack’s side.

The Support Team has now replied to your email regarding this.

Rickard – Toontrack Music
Make music – it´s EZ!
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[Author]

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