orange folder w/”!” in EZX Libraries section of the Grooves Tab

[David Keir]

I just purchased the EZx 70’s pack for use in Superior Drummer 3,

For the first time ever buying an EZX pack, the pack is showing up, (EZX 70’s) in the EZX Libraries section of the Grooves Tab, but instead of the standard grey..the folder is orange and it has an exclamation point.

There is a item in the drop down that says “Add to DataBase”..but it changes nothing.

I have restarted, rebooter, made sure the updates are current in Product Manager…but nothing is changing this

Can anyone offer guidance?

Superior Drummer 3 version: 3.2.4
Operating system: macOS Big Sur (11)

Topic

[Scott]

Try restoring the MIDI Database from the advanced setting menu.

https://www.toontrack.com/manual/superior-drummer-3/9/9-3-settings-2/9-3-7-advanced-settings-tab

Scott Sibley - Toontrack
Technical Advisor

[David Keir]

tried..no change

[Scott]

Uninstall and reinstall the EZX

Scott Sibley - Toontrack
Technical Advisor

[David Keir]

just did…no change

Unrelated note…I realized that although I purchased this EZX this week, I already had in my library (forgot I already bought)….But That Folder says “EZX Seventies Rock”. The problem folder says “EZX 70’s”

[Scott]

Ok, so you have the EZX Seventies Rock MIDI showing?

You say you already had that MIDI pack? It isn’t sold as a separate MIDI pack, only with the EZX so I don’t know what you’re referring to there.

There is no 70s EZX and I really have no idea where it came from.

I did a quick search of the forum and this has popped up one other time (see below). If you have the Seventies Rock EZX MIDI showing, you can delete that 70s EZX folder manually.

https://www.toontrack.com/forums/topic/ezx-70s-rock-midi/

Scott Sibley - Toontrack
Technical Advisor

[David Keir]

That worked!!!!  Thanks!   Now…any chance you can tell me if I can get a return or credit on the package, since I already had it? O r is my stupidity the price I have to pay?   Either way, THANKS!

[Scott]

I only see 1 serial number of the Seventies Rock EZX registered to your account and it was registered today.

If you have an order number for both purchases, and want to pursue a refund, you can contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Daniel Robinson]

I have the same problem, but I can’t find the EZX 70s folder to delete it. Where should I look?

Superior Drummer 3 version: 3.2.4
Operating system: macOS Big Sur (11)

[Author]

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