Anthony MantiHello, I’m off to a rocky start with Toontrack and hoping to change that. I tried support and no reply. I’ll link to a post that will explain most of it as after all this I’m a bit exhausted and overwhelmed to have to type it again. Hopefully this improves my experience so far and helps Toontrack in the way of having me as a loyal and spending customer.
My reply to greggybud explains most of my questions and some of the dissatisfaction.
Thank you for listening.
https://gearspace.com/board/music-computers/1367026-ezdrummer-keys-superior-drummer.html
Hello, I’m off to a rocky start with Toontrack and hoping to change that. I tried support and no reply. I’ll link to a post that will explain most of it as after all this I’m a bit exhausted and overwhelmed to have to type it again. Hopefully this improves my experience so far and helps Toontrack in the way of having me as a loyal and spending customer.
My reply to greggybud explains most of my questions and some of the dissatisfaction.
Thank you for listening.
https://gearspace.com/board/music-computers/1367026-ezdrummer-keys-superior-drummer.html
Anthony MantiOK. I’ve asked for specific details regarding how you feel that Toontrack’s pricing policies have been disingenuous (5 days ago with no rely) and instead of answering any of them, you continue saying how no one will help you. Ok, when you can get around to replying to my exacting questions that were directly and succinctly asked to provide support, let me know. Otherwise I get the impression that you prefer just to vent rather that receive real tech support. Which is fine, and as I’ve stated before, I have no desire for a pricing policy argument.
PS. I’ve heard back from support. They have no support ticket submitted from anyone with your email address. Did you contact Toontrack via the Toontrack web form? Or did you contact the dealer you purchased from? Or did you use another email address when contacting Toontrack?
Wow man, what’s with the attitude? I mentioned an extremely serious issue and that’s what you come at me with?
You even outright admit that you’re going to assume I just want to vent? You’re unreal. Seriously.
How dare I not answer your succinct questions in a timely manner. I could take a month if I need to. You have zero idea what I’m going through. Try a little humanity. Aside from that, you never answered for your previous actions in this thread when confronted directly. Guess what you did? You disappeared!…and you cop an attitude because I took 5 days to come bad. You can’t justify any of it. Your the forum support. The onus isn’t on me to jump at your every command.
As far as pricing policy? Ummm…I said right off the bat this was largely a pricing complaint. I linked you to a thread and then I even explained further. If you don’t want to deal with that then fine, but yeah it’s largely about feeling utterly duped out of money. Just like everyone who got hosed out of being able to upgrade from SD2-3 if they didn’t manage to be able to afford it in time or even know about it.
That’s how I feel about the holiday sale. An advertised huge savings turned out to only be a 20 dollar value (I already explained how)….and if you wait to register, which they don’t tell you, you can still qualify for the free EZX pack normally offered. Same goes for getting the free SDX, even with a crossgrade. So yeah, I wanted to upgrade to it and watching forum friends get their EZDrummer2 on a good discount, still get their free pack and upgrade to SD3 and get their free SDX…all of which I could have done at my preferred retailer who would give me rewards dollars back as well….yeah I feel lousy about it when I save all year for BF sales because I can’t normally afford the stuff. Now all the excitement and experience is tainted and I’m left with something I probably don’t even want anymore…and I would have spent more.
Meanwhile you sit here and type nasty stuff while I’m away handling real life and that’s what I come back to. I’m sure toontrack is real glad you’re pushing money away. You’d have been better off continuing to ignore the thread like you were and let the others help.
My ticket was created through this site by the way.
Damn man, I was trying to have fun with some drums and line toontracks pockets at the same time.
ScottWhat is your support ticket number so I can let support know?
Scott Sibley - Toontrack
Technical Advisor
Anthony MantiI checked my email and it doesn’t look like I got one. I probably assumed at the time that that was normal as not all systems send you a notification.
ScottI checked my email and it doesn’t look like I got one. I probably assumed at the time that that was normal as not all systems send you a notification.
Please try using the Contact Support button in the FAQ below and contact Toontrack directly. Make sure you get a confirmation email with your Support ticket number. It could possibly end up in a spam filter.
https://www.toontrack.com/faq/how-do-i-contact-support/
Scott Sibley - Toontrack
Technical Advisor
Anthony MantiThanks….I think. Not sure why I went to the trouble to answer multiple people’s questions here to just be referred back to Toontrack support.
ScottBecause I’ve forwarded Support this thread and they can see the questions I asked and the info you provided. They can then reply back directly instead of here. Additionally, I think it’s established that your issue isn’t a technical one so pricing policies are best discussed directly with Toontrack.
Scott Sibley - Toontrack
Technical Advisor
Anthony MantiBecause I’ve forwarded Support this thread and they can see the questions I asked and the info you provided. They can then reply back directly instead of here. Additionally, I think it’s established that your issue isn’t a technical one so pricing policies are best discussed directly with Toontrack.
Ok, I just created a generic ticket now and referenced this thread so they have somewhere to reply back to.
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