No option to upgrade from Superior Drummer 2 to 3?

[EvolanderX]

I’m looking at checkout for Superior Drummer 3 and I...

I’m looking at checkout for Superior Drummer 3 and I don’t see an option to upgrade from to 2 to 3. Only crossgrade from the EZ line. What gives?

I’m looking at checkout for Superior Drummer 3 and I don’t see an option to upgrade from to 2 to 3. Only crossgrade from the EZ line. What gives?

Topic

[Raimosound]

Keeping this thread alive. A customer since the original DFH Superior (1.0). I hadn’t worked on material where I needed MIDI-based drums in years, and had other snappy tools for sample replecement so didn’t follow the S3 related news so missed this whole things. In 2024 a project came about where i would have happily upgraded to 3.0 if my Superior 2 license allowed upgrading, like with *any* other software company. As things stand, I will never, ever purchase a Toontrack product in the future, until my previous investments are honoured.

A few further points: No, “there’s a sale now” is not enough – every other company, really *all of them* add the upgrade discount to sales, so during a sale the upgrade is proportionally even cheaper.

Also, yes sometimes there’s a “special upgrade” for fast converters, but removing the upgrade price completely after the fact is unheard of before this stunt. Toontrack really should add this upgrade option back (especially as EZ2 owners got extended upgrade options). Disgruntled users who had to purchase SD3 for full price while owning SD2 should also be compensated somehow, at least give them some goody samples as a token of goodwill.

[Bruce]

Total shame to have a great product with poor service. Like asking an angry whore to marry you. Got nothing coming.

[champagnedrip]

Good to know! I’ll be taking my business elsewhere. So long!

[Chris]

Adding my name to the pile of users who can’t upgrade from v2 to v3. Giving customers a decent upgrade path is mandatory for a software company. Seems like they are committed to alienating long time users.

 

It’s a mystery to me because all it’s doing is taking something I used occasionally and was moderately happy with and pushing me to find alternatives.

 

Luckily in the 15+ yrs since I first went with Toontrack, seems like there are many alternatives that sound fantastic.

[Alek]

Tats why I switched to SSD 5.5 Steven Slate. Toontrack sucks! I have spent so much on expansions, mix etc…  and I can use it! S2 is not working on newer verions of OSX, S2 is not suported anylonger with updates. HATE Toontrack. I have never seen such policy, nowhere!

 

[Geoff55]

i have been a supporter of Toontracks since it first launched and own most products. Having like you come back to using virtual drums I wrote to them, their suggestion, use an old computer or buy again just convinces me to move to a competitor total disdain for customers! #InferiorDrummer

[Author]

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