No option to upgrade from Superior Drummer 2 to 3?

[EvolanderX]

I’m looking at checkout for Superior Drummer 3 and I...

I’m looking at checkout for Superior Drummer 3 and I don’t see an option to upgrade from to 2 to 3. Only crossgrade from the EZ line. What gives?

I’m looking at checkout for Superior Drummer 3 and I don’t see an option to upgrade from to 2 to 3. Only crossgrade from the EZ line. What gives?

Topic

[Jez Ashmnan]

so, I just come back to superior drummer after a hiatus from playing music for a few years,. To find out there’s no pathway to upgrade to version 3 from version 2 only a  cross grade like that is ridiculous why would a company do that to a its customers. talk about poor form

[Mark]

Thats Strange. Because I have Superior Drummer 2  and todays date is 9/8/2025 and SD is checking me out for the complete SD plus another pac for 99.00 That seems like a good deal dont ya think? Im curious why would SD ever stop the upgrade until they release SD 4 nd then if youi own SD 3 again you get a cross grade, This cxosts sd nothing its just math.

 

[Mark]

There was never an UPGRADE for any superior drummer and Easy drummer products they have always been called Cross Grade, Its thhe same thing. Geez you guys should get some patience and quietly ask your questions. You’re probably yelling at someone who has nothing to do with anything. easy boy

[Mark]

Make sure you download the product manager, Log into the thing and it will automatically show you easy Drummer X grade 3 and checkout 99.00 if your computer isnt logged into easy drummer with yor insyalation code, then youll see nothing.

 

[naveman00]

Hey. I am looking at Product Manager right now and I am logged in… It does NOT show anything about a cross grade. I see my other products as well but nothing shows that these are cross grade capable. Any other thoughts?

[rixa]

Superior Drummer 2 did have an upgrade path to Superior Drummer 3, but it has been discontinued for years. We still offer a crossgrade path from the EZdrummer line to the Superior line.

 

Also, you purchase products through the website, not the PM.

Rickard - Toontrack Music
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• This post was modified 3 months, 2 weeks ago by rixa.

[DGriscti]

Is anyone at Toontrack willing to further explain why this is the case? The same tired responses (“We can’t discuss marketing and pricing policies” etc) about the crossgrade being no longer available from SD2, yet promoting the fact that you can crossgrade from EZDrummer is such a poor and detestable way to treat long time customers. There are plenty of users here who due to financial constraints, life events or other circumstances weren’t able to take advantage of the crossgrade at the time, and you are essentially forcing them into another redundant product line just to upgrade their software. Clear communication and a willingness to respond to genuine feedback from customers seems optional from this company now.

[Hafgan]

Just wanted to chime in as another long-time SD2 owner who’s hit the same wall after upgrading to a new Mac (Apple Silicon, macOS 15).
Superior Drummer 2 technically still “shows up” in Logic, but it’s basically dead — just an empty shell. Toontrack Solo still loads it, but that’s not a real workflow. The core engine simply can’t run anymore because of Apple’s newer system security and architecture.
I get that SD3 is more advanced, but here’s the thing: many of us invested a lot into SD2 and EZX packs, and we’ve been loyal to Toontrack for years. It would mean a lot if Toontrack considered a free or low-cost crossgrade for existing SD2 owners — not as a “new feature” upgrade, but as a fair way to keep our past investments usable on current systems.
Feels like a perfect chance for Toontrack to show some love to the long-timers and make sure our old sessions don’t die with our old Macs.

• This post was modified 3 months ago by Hafgan.

[Christian]

Oh ok, no upgrade. Then no more Superior I guess.

[Bartholomew Boge]

I have never witnessed greater contempt for an installed user base than Toontrack’s attitude toward its loyal customers.  When you guys bring out SD4, you’d better damn well offer an upgrade path for the SD2 customers you’ve screwed.  If not, you’re dead to me.

“SD2 users who want to upgrade?  To hell with you all: rebuy the entire program, you filthy peasants!” —  Toontrack Corporate

[Nategoodlet]

One option would be to run Logic Pro X in Rosetta Mode.

[Hafgan]

Have you had success with that? I didn’t.

[PaperHat]

Terrible customer service. You’re losing money and customers by failing to offer a crossgrade from your previous premium software. The difference may mean I buy one less expansion pack than I would have. In fact, that is exactly what I’m gonna do. Your loss. I was about to purchase the crossgrade version assuming that SD2 would be qualified, and fortunately read the fine print before buying a non-refundable product.

[paulh44]

Superior Drummer 2, first issued in 2008 – 17 years ago

Superior Drummer 3, issued in 2017 – 8 years ago

 

So if I understand this correctly a whole bunch of people who have owned Superior Drummer 2 for somewhere between 9 and 17 years, and who haven’t purchased anything in Superior Drummer for the last 8 years, are ticked because Toontrack won’t provide a discount to them?

 

 

 

[Thomas L]

Like many of you, I missed the window for upgrading Superior 2 to Superior 3. As Toontrack can see by looking in my account, I invested into a LOT of libraries and would have continued to do so if I had simply been able to upgrade from Superior 2 to Superior 3. I’m not sure if Toontrack didn’t own the code for Superior 2 or if there was some legal issue preventing them from continuing to offer an upgrade but I will say this. I have NEVER invested in a piece of music software and then just been denied an upgrade to a later version until Toontrack. I remember upgrading a copy of Steinberg Nuendo 1.5 not too long ago. Heck, I can’t even *crossgrade* from Superior 2 to Superior 3 at this point.

Had there been a regular option to upgrade like every other software company out there I would have continued to invest in SDX libraries. But I absolutely will NOT invest in a platform that doesn’t allow me to upgrade the software I’ve purchased OR use any of the libraries as Superior 2 does not work on silicon macs. I highly suggest Toontrack has a long hard think about this and if there are legal issues figure out a solution because I’m the kind of custome r you want to keep. And currently will not spend another dime on Toontrack anything until I have the option to upgrade software I’ve paid for. Why would I even consider investing into Superior Drummer 3 when my Superior Drummer 2 investment has been rendered worthless. What if Toontrack does the same thing again and doesn’t allow Superior Drummer 3 users to upgrade to Superior Drummer 4 after a specific window?

It really shows the worst disdain towards your customers and there has never even been a clear answer to why. Just that it is no longer offered. Newsflash, that isn’t an answer. Superior customers are the ones spending the most money on your products. If those are the customers you treat the worst and abandon, then why should anyone trust your company? Fool me once, shame on you. Fool me twice, shame on me…

[Author]

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