Missing Item in my 6 Pack Bundle

[Reginald Roberts]

Hi,

I purchased the EZKeys Midi 6 pack bundle, but for some reason one of my items did not change after I proceeded to checkout. Initially, I selected the “Classic Soul” EZKeys midi but a notification displayed that I already owned it. So, I removed it from my list of selection and chose “Contemporary Soul Ballads”. I selected the “Proceed to checkout” and made my purchase. However, when I went to install the packs, the “Contemporary Soul Ballads” pack was missing.

I’m not sure what I did wrong, but I received only 5 of 6. Is there anything that you can do to help me get the “Contemporary Soul Ballads” pack?

Please, let me know as soon as possible.

Thanks,

Reggie Roberts

Order #2464627 July 1, 2019

 

Operating system: Windows 10

• The post has been modified 2 times, last modified 6 years ago by Reginald Roberts.

Topic

[Erik]

Hey Reginald,

For purchase and sales help, you should contact support directly. There’s a button which opens a contact form in the bottom of every support article.

https://www.toontrack.com/faq/how-do-i-contact-support/

Erik Berglund — Toontrack

[Author]

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