So,I’m new to the forum,and hopefully a tech out there can help me out,I purchased the ez-drummer add-on “metal machine” from amazon.com for the great price of 39.99,the purchase did go threw,because my bank account reflects this,and upon recieving my e-reciept I immediately noticed that a serial number was not provided so that I could download my product.After e-mailing the support team,they directed me to amazon.com saying it was there fault,and after several e-mails,they’ve directed me back to toontrack saying that the software was shipped and I STILL haven’t received it.Which also,makes NO sense to me because when I purchased the dkfh add-on,I never recieved a disc,just a serial number.This is getting old.I’ve been using ezdrummer with the dkfh addon for over 2 years now,and am an avid supporter of this great product,but at the same time,I feel as if I’ve been robbed and am getting nowhere with anyone I’ve talked to.How do I get my serial number?Amazon will not refund my money,and the support team will not release a serial to download my expansion pack.I’m growing increasingly frustrated.Where did my 40$ go?Is this a scam or something?I’ve never had any issues with toontrack on helping out their customers,because they were kind enough to send me a detailed installation method for my d.a.w. studio one pro,but really guys,this is getting to be quite the hassle.I paid for a product,and all i’ve got so far is a headache and a back and forth email tag game,pretty much begging for my product or cash back,and it seems as if I’m getting blown off.Someone please help me.I love toontrack,but this is ridiculous.I just don’t understand how you can sell something online,and not even send a disc,or serial number,or anything of relevance other than pushing blame from one side to the other.If you look up my account you’ll see i’ve purchased my products that were registered from the local guitar factory on niagara falls blvd,and after recently purchasing axefx,my studio funds are too low to go pay another 40 or 79.00$ to get my serial number.
Someone,please,help me.My personal email address is chrismarek716@gmail.com and my email registered to my products is thespasticescape@yahoo.com so please help.I’ve waited long enough.
