Made a mess of installing EZDrummer 2 – help!

[Moreno_3]

Due to rushing I now have a couple downloaded versions of EZDrummer2, one on my desk and one in downloaded files. I also downloaded a couple of updates, likely too early in the process. I found the video on how one should download. When I get to the step where I run 64 or 32 bit, I get an error message. I did extract the files before this, so I am not sure what is going wrong. Frankly I wish I could start the whole process over. Just take all EZ files off my computer and begin from the beginning. Can I do this? What would be best to do?
Thanks.

Topic

[Scott]

What is the exact error message? What are your computer specs?

Scott Sibley - Toontrack
Technical Advisor

[Moreno_3]

Hi Scott
Error 1311.Source file not found: CUsersMYAppDataTempTemp1_EZdrummer_Win_202 (1). ZipEZdrumer2_WINData.cab

Operating system : Microsoft Windows 10 64-bit
Processor : AMD A8-7410 mobile quad-core SoC Processor
Processor features : clocked at up to 2.5 GHz
Graphics card : AMD Radeon R5 graphics
Memory : 8GB DDR3L 1600MHz DRAM
Storage : 1TB SATA with 5400RPM spindle speed
Optical Drive : DVD/CD burner
Display : 15.6 inch High Definition LED-Backlit Display
Display features : Energy-efficient, 1376 x 768 pixels resolution
Camera : front facing webcam, Digital Microphone
Speakers : Built-in stereo speakers, Dolby Advanced Audio technology
Keyboard : non-backlight AccuType keyboard and numeric keys
Touchpad : Touchpad with multi-touch
Connectivity : Bluetooth 4.0, Gigabit 10/100/1000Mbps Ethernet LAN, 802.11ac Wireless LAN
Ports interface : 2x USB 2.0, HDMI, USB 3.0, 2-in-1 Media Card Reader, Headphone/Microphone Combo Jack, RJ-45 port, security lock slot
Battery : 4-cell lithium-cylinder 2200 mAh battery
Battery life : more than 4 hours depending on usage
Dimension : 15.12 x 10.43 x 0.98 inch
Weight : 5.05 lbs
Other features : voice assistant capability, PowerDVD, Power2Go, trial version of Microsoft Office 2013 and more-pre-installed software

[Scott]

I know you say you have extracted the installer but the only reason for an Error 1311 is because of not extracting the installer.

See the video in the FAQ and make sure you’re following the steps to be sure.

https://www.toontrack.com/faq/im-getting-error-1311-when-installing-on-pc/

Scott Sibley - Toontrack
Technical Advisor

[Moreno_3]

Edit: this problem went away. I successfully integrated EZ with Cubase and now the field is a fine size. Having othe problems, but taking those to Steinberg.
thanks again!

Thanks Scott. I have now downloaded and registered EZD2.
If it is OK I will add questions as they come up here.
first thing I notice is that the program is relatively small on the screen. I tried to enlarge it but nothing happens.

[Scott]

@Moreno_3 said:

Edit: this problem went away. I successfully integrated EZ with Cubase and now the field is a fine size. Having othe problems, but taking those to Steinberg.
thanks again!

Thanks Scott. I have now downloaded and registered EZD2.
If it is OK I will add questions as they come up here.
first thing I notice is that the program is relatively small on the screen. I tried to enlarge it but nothing happens.

The GUI size is related to the system screen resolution. The higher the resolution, the smaller the GUI. I know it has been requested that there is a resizable GUI or some other option. Toontrack is aware of the problem.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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