kbjHi I by accident bought a download of EZ Drummer expansion POP/ROCK that i already have bought, the one i wanted is POP, i did a mistake, so either how can i get my money back or get the POP expansion that i wanted. I am quite sure you have all the info logged that i already have bought the POP/ROCK, but i inserted a copy of my 2 payments below. Both payments !! So i need your help to fix this somehow.
Regards Kenneth Jensen. (kbj1957@gmail.com)
Wrong one, my mistake the second one !! (first payment of POP/ROCK is at bottom of the page)
THANK YOU.
YOUR ORDER IS COMPLETED.
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Launch the Toontrack Product Manager and log in using your account information. Register, download and authorize directly in the Toontrack Product Manager. Done!
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ORDER INFORMATION:
This is an electronic receipt that lists the item(s) you purchased through Toontrack’s online webshop.
Your order number is: 2766146
ORDER DETAILS
Pop/Rock EZX
Serial number:
Xxxx
SEK359.00
Subtotal:
SEK359.00
Payment method:
Credit Card via Swedbank Pay
Total:
SEK359.00 (includes SEK71.80 VAT)
Billing address
Kenneth Jensen
sparvgatan 7
41667 Gothenburg
Phone: +46793014111
Email: kbj1957@gmail.com
Thanks for shopping with us.
This is the first one !
THANK YOU.
YOUR ORDER IS COMPLETED.
Here’s how you get started using
your new Toontrack product(s).
1
Log in to your Toontrack account or create one at http://www.toontrack.com. You need a Toontrack account in order to register and access your product(s).
2
Download and install the Toontrack Product Manager. This is an application that lets you manage everything related to registering, downloading, installing, authorizing and updating your products.
3
Launch the Toontrack Product Manager and log in using your account information. Register, download and authorize directly in the Toontrack Product Manager. Done!
You can also register, download, authorize and find relevant updates in your Toontrack user account. Although, we highly recommend using the Toontrack Product Manager. Learn more about it here.
ORDER INFORMATION:
This is an electronic receipt that lists the item(s) you purchased through Toontrack’s online webshop.
Your order number is: 2758430
ORDER DETAILS
Pop/Rock EZX
Serial
SEK359.00
Subtotal:
SEK359.00
Payment method:
Credit Card via Swedbank Pay
Total:
SEK359.00 (includes SEK71.80 VAT)
Billing address
Kenneth Jensen
sparvgatan 7
41667 Gothenburg
Phone: +46793014111
Email: kbj1957@gmail.com
Thanks for shopping with us.
Toontrack Music AB | Verkstadsgatan 13 | 904 32 Umea | SWEDEN
BradPlease never post serial numbers. In the forum goto Support > FAQ/Contact Support Pick any subject, scroll to button and click the contact support button.
Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Fender Studio Pro 8, Persons Studio One Pro 7
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)
kbjHi again, i have been waiting for 5 days and you still havent given me a serious answer or assisting me upon how to help me regarding paying for same product 2 times, (2766301) if i do not get a serious answer soon .. well then i take it as you clearly do not want to help me as customer wich means i simply will never buy anything from Toontrack again!
Regards Kenneth Jensen
ScottHi again, i have been waiting for 5 days and you still havent given me a serious answer or assisting me upon how to help me regarding paying for same product 2 times, (2766301) if i do not get a serious answer soon .. well then i take it as you clearly do not want to help me as customer wich means i simply will never buy anything from Toontrack again!
Regards Kenneth Jensen
EZdrummer version: 2.2.1
Operating system: Windows 10
Your issue will need to be handled by Toontrack support directly and not by forum moderators.
As Brad posted above, please contact Toontrack Support directly via the Contact Support button in the FAQ below.
https://www.toontrack.com/faq/how-do-i-contact-support/
Scott Sibley - Toontrack
Technical Advisor
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