I can’t re-install product manager

[JUNG IL SHIN]

Hi,

 

I’m having a really weird problm with product manager.

I’m a PC user, windows 10.

I was trying to update some of my products (EZ KEYS, Suprior Drummer 3 3.17 to 3.21, and core sound) with Product manager.

I could download the necessary files, but I couldn’t update them.

Product manager said, “Installer Launched”, but nothing happened.

So, I decided to re-install Product manager, and I download it.

However, now I can’t even install the Product manager.

 

I tried to install it with adminstrator, but nothing happend, even any error messages poped-up.

 

Other programs, I mean any other .exe files are working fine, but only any toontrack set-up files are not working.

I don’t use any anti-virus program, or even something similar.

 

I really don’t know what to do.

 

Please help me.

Superior Drummer 3 version: 3.1.7
Operating system: Windows 10

Topic

[John]

Hi,

did you try rebooting in-between launching the Installers?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[JUNG IL SHIN]

Yes I did re-boot PC a couple of times, but nothing changed.

[John]

Do I understand you correctly that you did try uninstalling the Product Manager first?

Please visit this link to see if it helps:

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

BR,
John

John Rammelt - Toontrack
Technical Advisor

[JUNG IL SHIN]

I already uninstalled the Product manager, and now I’m trying to re-install it.

But the .exe file isn’t working.

I’ve already visited the link you suggested, and downloaded tools and run them, nothing happened. T.T

I really have no idea why only toontrack set up files are not working.

 

Other .exe (or set up files) files are working just fine as it is.

Only toontrack products aren’t working.

 

I donwloaded update files from MY product page, and tried to run them.

However, nothing is working.

It’s really frustrating.

 

Please any help would be appreciated.

Superior Drummer 3 version: 3.1.7
Operating system: Windows 10

[John]

OK, have you opened a Support ticket? If not, my advice is you do so.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[JUNG IL SHIN]

Support ticket > What is this???

I’ve never heard of it

Superior Drummer 3 version: 3.1.7
Operating system: Windows 10

[Scott]

JUNG IL SHIN wrote:

Support ticket > What is this???

I’ve never heard of it

Superior Drummer 3 version: 3.1.7
Operating system: Windows 10

A support ticket is when you contact Toontrack Support directly via the Support Webform.

See the FAQ below and click on the Contact Support button at the bottom of the page.  Fill out the webform to contact Toontrack Support directly.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Author]

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