EZKEYS1 owner upgrade mistake

[Alberto_18]

Good evening,

I am an owner of EZKEYS 1, on 14th April I purchased the upgrade for pre existing owners of EZKEYS to  EZKEYS 2 paying a sum of 89 euros. After inquiring about this, I recieved an email stating that I must pay 179$ for the newest version of EZKEYS eventhough I already have EZKEYS1 and the upgrade. My question is what must I do to be able to finally upgrade? In the case that I didn’t download the upgrade to EZKEYS2, then what was it that I bought for €89 and what is the use of it? After reading various FAQS from other EZKEYS owners, I see there is some kind of discount for previous owners of EZKEYS, is this valid also for me in the case that I haven’t purchased the correct programming?

 

Thanks in advance,

Alberto Greggio

EZkeys version: 1.3.4
Operating system: Windows 10

Topic

[Brad]

Alberto_18 wrote:

Good evening,

I am an owner of EZKEYS 1, on 14th April I purchased the upgrade for pre existing owners of EZKEYS to  EZKEYS 2 paying a sum of 89 euros. After inquiring about this, I recieved an email stating that I must pay 179$ for the newest version of EZKEYS eventhough I already have EZKEYS1 and the upgrade. My question is what must I do to be able to finally upgrade? In the case that I didn’t download the upgrade to EZKEYS2, then what was it that I bought for €89 and what is the use of it? After reading various FAQS from other EZKEYS owners, I see there is some kind of discount for previous owners of EZKEYS, is this valid also for me in the case that I haven’t purchased the correct programming?

 

Thanks in advance,

Alberto Greggio

EZkeys version: 1.3.4
Operating system: Windows 10

Hi Alberto,

The best suggestion I have is to contact support; https://www.toontrack.com/faq/how-do-i-contact-support/

 

EZkeys version: 2.0.0
Operating system: macOS Ventura (13)

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Fender Studio Pro 8, Presonus Studio One Pro 7
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

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