Ezkeys/ keys & Strings

[Keltic Dave]

I’ve just purchased Keys & Strings to add to my EZkeys but I can’t find it in the browser.. Any help would be appreciated.. Thanks..Dave.

Topic

[Scott]

Have you installed via the Toontrack Product Manager? If so, does it show as installed? Did you get any error message?

Scott Sibley - Toontrack
Technical Advisor

[Keltic Dave]

Thanks for getting back..It shows as installed, up to date & downloaded but still nothing.. very strange..

[Scott]

Can you post a screenshot of your MIDI browser in EZkeys?

Scott Sibley - Toontrack
Technical Advisor

[Keltic Dave]

I have attached a screenshot of the browser..

[Scott]

I see that all of the recent installs were done through the website and not through the Toontrack Product Manager. Can you download the Toontrack Product Manager, login, and install through that and see if it installs correctly?

Scott Sibley - Toontrack
Technical Advisor

[Keltic Dave]

Just tried it & got an error message:

Could not read installer config file.

[Keltic Dave]

I did notice I wasn’t asked for the authorisation code or to verify user this time & was with all previous downloads..

[Scott]

I still see that you’re downloading from the website and not using the Toontrack Product Manager.

Please go to the Product Manager page (see below) and download the Toontrack Product Manager app and install it. Open the app, log in and run the installer from there and not the website.

The last error you got looks like it was because you downloaded the Mac installer. Are you on Mac or Windows?

https://www.toontrack.com/product-manager/

Please use the Toontrack Product Manager application to install the product.

Scott Sibley - Toontrack
Technical Advisor

[Keltic Dave]

I am a Mac user.. Thats the way I installed it the first time..just tried again & there’s still no response,,

[Scott]

I’m at a loss then. You’ll have to contact Toontrack Support directly via the Contact Support button in FAQ below and as if they have any Mac specific install tips.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Author]

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