EZKeys black friday price

[dangreer]

Its my bad for not paying attention, but I just purchased the sale version of ‘EZkeys Upright Piano – Regular’ and paid $78 not $39 as advertised in the email I received.  How do I get a refund for the difference?

#2651959
November 25, 2020
Completed
USD78.00 for 2 items

Dan Greer

Topic

[Viktor]

Hi Dan,

 

Thanks for your message. When looking at the text it seems you purchased two copies of the Upright Piano?

“USD78.00 for 2 items”

 

Please contact our Support Team via the “Contact Support” button at the bottom of this FAQ and they’ll be able to assist.

https://www.toontrack.com/faq/what-is-happening-with-my-order/

[dangreer]

sorry but I’m not seeing a ‘Please contact our Support Team via the “Contact Support” button at the bottom of this FAQ’ button at the bottom of the FAQ’s … there is a hyperlink FAQ/Contact Support  that goes in back to the FAQ’s …

Dan

[Viktor]

Hi,

 

When you’re in a FAQ article there is a “Contact Support” button at the bottom that should open a form where you can fill out your info and describe the issue.

Please see attached images for reference

[Scott]

See circled link.

Scott Sibley - Toontrack
Technical Advisor

[dangreer]

Okay, navigating you web site has become frustrating.  None of the FAQ’s are related to “my double purchase error” and requesting a refund for one of the copies.  When I click on the contact support, again there is no related response available.  At this point I’m sorry I purchased the product.

So no one at pre-sales cannot process and correct a purchase error?

Dan

[Viktor]

Hi,

 

• Please go to this FAQ: https://www.toontrack.com/faq/what-is-happening-with-my-order/
• Click the “Contact Support” button (as seen in previous images)
• Please fill out the support form.

In the Select what type of issue this is dropdown you can select “Webshop order issue”

In the Select your Product dropdown you can select EZkeys

 

 

[Author]

Replies