EZD2 crash when loading Metalheads EZX

[Evil Twins]

Hi everyone!

I’ve a weird trouble:
On a fresh newly installed machine with Win7 64, my new EZdrummer 2 crash every time when i try to load Metalheads. : /
It’s the same issue in standalone or into Reaper. I’ve checked, everything is up to date and authorized.

I don’t understand and it’s quite frustrating! I hope someone could help me?
Thank you in advance for your help.

PS: Sorry I’m not very fluent in English.

-VinChe-

Topic

[Henrik Ekblom]

Can you try to reinstall Metalheads to see if that solves the problem?

Henrik Ekblom - User Experience Designer
Toontrack

[Scott]

I’m using two Win7 64-bit machines, EZD 2.0.2 and Metalheads 1.5.0 as well as Reaper 4.731. I don’t have any issues. Are you getting any error messages?

Scott Sibley - Toontrack
Technical Advisor

[Evil Twins]

Hi! Thanks for your reply!

Henrik: i did try to reinstall Metalheads and that changed nothing

Scott: the only message i get is “EZdrummer Standalone (32-bit) a cessé de fonctionner (stopped to work)”

Additional question: How do i uninstall EZdrummer and Metalheads? I don’t find any uninstall option in the start menu > Toontrack
If i use CCleaner is it fine?

-VinChe-

[Scott]

There are uninstallers included in the install zip file.

Scott Sibley - Toontrack
Technical Advisor

[Evil Twins]

Thanks!

But it doesn’t works: i uninstall everything, re-install and i still get the same crash.
I suspect that the uninstall doesn’t remove all files and some problematic ones remain scattered in the system.

So how can I do for a complete and clean uninstall?

-VinChe-

[Scott]

Can you open the other kits ok (modern and vintage kits)? This crash only happens with Metalheads EZX?

What version of EZD 2 shows in the bottom right corner of the EZD interface?

Scott Sibley - Toontrack
Technical Advisor

[Evil Twins]

I can change the kits inside the EZdrummer 2 modern but impossible to change to Ezdrummer 2 vintage or Metalheads EZX.
In the bottom right corner i’ve: VERSION 2.0.2 (64-BIT)

-VinChe-

[Scott]

I have no idea why this would be happening. Since I have a similar system as you (Win7, Reaper) I would guess it has something with something specific to your system otherwise we would have others with similar issues.

I’ll ask the programmers for ideas on a solution.

Scott Sibley - Toontrack
Technical Advisor

[Evil Twins]

Thanks for your help.
I give a print screen of the event viewer, maybe it will give ideas.

-VinChe-

[Henrik Ekblom]

Do you have your EZXs in the default location, or on a external disk or similar?

Henrik Ekblom - User Experience Designer
Toontrack

[Evil Twins]

Everything is installed with default location on 1 SSD.

-VinChe-

[Scott]

Do you a dialog saying anything about a dump file created somewhere. If so, can you upload that file?

Scott Sibley - Toontrack
Technical Advisor

[Evil Twins]

Hi, Sorry for the late answer.

Nop, no message about dump file…
So i redo a clean install of Win7 and now everything work perfectly.

Thanks all for your help.

-VinChe-

[Author]

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