EZBass crash after start

[jkhhammer]

Hi all,

I have the following problem.

I have installed the EZBass on Windows 11, after starting it in Cubase 14/15 or standalone I get the startup screen the it crashes immediately.

Actions: deinstallation and reinstall leads to the same problem. different monitor settings etc.

Application log:

Fehlerhafter Anwendungsname: EZbass.exe, Version: 1.3.2.44961, Zeitstempel: 0x68b599c1
Fehlerhafter Modulname: ntdll.dll, Version: 10.0.26100.7824, Zeitstempel: 0xc140bef4
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00000000001291d3
Fehlerhafte Prozess-ID: 0x4E44
Fehlerhafte Anwendungsstartzeit: 0x1DCAA423C501847
Fehlerhafter Anwendungspfad: C:\Program Files\Toontrack\EZbass\EZbass.exe
Fehlerhafter Modulpfad: C:\WINDOWS\SYSTEM32\ntdll.dll
Berichts-ID: 87fa8a3d-be04-4ae5-8c2b-1fcdaf7f50ca
Vollständiger Name des fehlerhaften Pakets:
Fehlerhafte paketbezogene Anwendungs-ID:

I have also EZDrummer 3 and EZKeys, I dont have problems here.

I tested different Monitor resolutions always the same problem.

EZbass version: 1.3.2
Operating system: Windows 11

Topic

[Petter Adsten]

The most common cause for these types of crashes are old outdated audio/ASIO drivers (drivers you may not be using that are still installed). EZbass scans them during startup and can crash during the scan. Have a quick look through your add/remove programs list to see if there are any old audio gear drivers that you can uninstall.

When the standalone app crashes, are you not getting a windows dialog, saying that a crash dump was created, and a link to that .DMP file? We would like to forward a log like that to our programmers for review.

Petter Adsten - Toontrack
Support & Betatesting

[jkhhammer]

Hi Petter,

thanks a lot for the fast support response.

Found the problem, Waves Soundgrid Studio caused the problem. There was an license error. I deinstalled the driver and voila.

I did not expect the system to browse for a driver list inside of cubase, and EZKeys as well EZDrummer worked.

< So problem solved>

For your records, when the EZBass applications exits, there is no message, with dump information, startupscreen comes for 1 sec then it drops.

In the sysevents i found the application crash.

System:

Apollo x8 + X8p, iconnectivity, FL Studio Installed MSI board with core 7, 32 MB installed

Luna, Cubase, ProTools +  FL Studio as DAW

 

Thanks a lot for your support

warm regards from germany

Jürgen Jammer

 

 

 

EZbass version: 1.3.2
Operating system: Windows 11

1

Thanked by: Petter Adsten

[Author]

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