It’s in the topic title. Have tried many times to...
It’s in the topic title. Have tried many times to install the trial. The installation process has no errors, and provides no options.
Running Windows 11.
The app shows and I can launch. I can also launch it as an Instrument in Presonus Studio One Artist V6.
But upon launch I am stopped by a prompt, summary “No Libraries Found”. Have tried to understand what goes in Documents vs Program Files (x86) / Common Files, etc. but it doesn’t look like a simple matter of re-homing something – I don’t see any folder that has any substantial files…
I really am interested in buying, but I can’t possibly without a trial first, and this is getting frustrating. Would appreciate some help.
As far as the customer service process, I am getting more frustrated.
I found some similar entries but they are “locked” and say I need to purchase the product first. How can I if…I can’t until I’ve tried a trial?
And then, there is no online “Chat” bot to get to customer service. And I don’t see, in the end, any actual phone number to call for what I assume will be a simple issue or mistake on my part. Instead I had to figure out how to get to a Forum (the right one?) and make this (public?) entry. This has been a lot of work. I’d appreciate someone reaching out to help me quickly.
I have pics that should make it clear, attaching whatever I can.
It’s in the topic title. Have tried many times to install the trial. The installation process has no errors, and provides no options.
Running Windows 11.
The app shows and I can launch. I can also launch it as an Instrument in Presonus Studio One Artist V6.
But upon launch I am stopped by a prompt, summary “No Libraries Found”. Have tried to understand what goes in Documents vs Program Files (x86) / Common Files, etc. but it doesn’t look like a simple matter of re-homing something – I don’t see any folder that has any substantial files…
I really am interested in buying, but I can’t possibly without a trial first, and this is getting frustrating. Would appreciate some help.
As far as the customer service process, I am getting more frustrated.
I found some similar entries but they are “locked” and say I need to purchase the product first. How can I if…I can’t until I’ve tried a trial?
And then, there is no online “Chat” bot to get to customer service. And I don’t see, in the end, any actual phone number to call for what I assume will be a simple issue or mistake on my part. Instead I had to figure out how to get to a Forum (the right one?) and make this (public?) entry. This has been a lot of work. I’d appreciate someone reaching out to help me quickly.
I have pics that should make it clear, attaching whatever I can.
2
Thanked by: mtriquell and SpaceCowboy33
