EZ Drummer Authorization

[dguitarman92]

So I recently bought a new lap top and have been fighting to get EZ drummer on this one.

I have gone to the “Authorize computer” button for the EZ drummer line that I have, entered the ID and I just get a message that says “Unknown Error, contact support for help”.

I have the extra blank spot to add a computer. I don’t want to unauthorized my old one for the fact I still might have to use it.

Any help will be great because I need this done ASAP

Topic

[Scott]

Please download and install Toontrack Product Manager and authorize using that.

https://www.toontrack.com/product-manager/

Scott Sibley - Toontrack
Technical Advisor

[Phillip Porter]

Hi! I have a new PC and reinstalled the sortware. I too have 2 blank slots for authorisation and I used the Manager to download and install all the software and packages. I keep getting the error – The server said: unknown error occured.
THis appliwa for all the content, be it the EY Drummer Software or expansion packs.
Please advise!
Many thanks

[John]

Hi Philip,

there seems to be some kind of problem that is not local to your computer. Please be patient, it’s Monday morning now in our corner of the world, so I think they guys are working on the problem.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

…and I have now received info that the temporary server problem has been fixed, so you can now go ahead and install and Authorise.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[dguitarman92]

Unfortunately it is still saying “unknown error” after entering the ID and product description.

[Scott]

Note that Product Manager currently does not remove the previous error message if you try to authorize again. Please manually clear the error and try authorizing again.

Scott Sibley - Toontrack
Technical Advisor

[dguitarman92]

I have product manager downloaded. I open it up and it gives me the message “checking for updates”

There’s literally nothing product manager is doing other than this

[Brad.Johnston]

I can’t find my authorization code anywhere. Anyone have an idea as to where it is?

[John]

@Brad:

Please use the Product Manager, when logged in to your account, it should find your products.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Cris1808Araujo]

Hi there. I just get my first license, but some problems authorizing the computer. Also i cannot download the product manager, it seems that the web page cannot be reached. Also in my products trough Toontrack website, i can see the software in my products, its downloaded, installed, but when i go to authorize i get the same error message, to contact support.

Can somebody help?

PS. i was running 10 day trial version before.

BR, Cris.

[John]

Hi Cris,

if you get the message to contact Support, please do.
Visit any FAQ page, e.g. https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click the ‘Contact Support’ button at the bottom of the page.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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