EZ Drummer 3 authorization problems

[robomanky]

Hi, I bought the EZ Drummer 3 upgrade yesterday. Downloading and installation went well. However, authorization is a problem. In Toontrack Product Manager authorization looks fine. BUT. The slots are empty and a note is displayed: The product is authorized on this computer, even though you don’t have any authorization for your computer on your account now. – WHY?

 

Robert

EZdrummer version: 3.0.6
Operating system: macOS Sonoma (14)

Topic

[Brad]

Hi there,

Maybe you could post a couple screen prints, I am unclear as to what slots you are referrng to.

B

EZdrummer version: 3.0.6
Operating system: macOS Sonoma (14)

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

[robomanky]

Hi Brad,

I’m  sending a screen

 

Robert

[Brad]

robomanky wrote:

Hi Brad,

I’m  sending a screen

 

Robert

Thanks, if EZD3 starts up then you should be able to continue using it.

Go to the link below, scroll to the bottom and select “contact support”, they will help sort it out.

https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

 

EZdrummer version: 3.0.6
Operating system: macOS Sonoma (14)

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

[Author]

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