Error opening product manager in OS X (Yosemite)

[josue Herrera Trujillo]

When I try to open the product manager to install SD2 it always shows me this error, how can I download it?

Sorry for my english, I used the google translator …

Thanks 🙂

Topic

[John]

Hi,

is it possible for you to post a screen shot? Not showing any serials but displaying the error.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[josue Herrera Trujillo]

Shows this message, product manager is not open, it doesn’t appears on the list of system processes

[Olof Hermansson]

Hi, please reboot your computer and try again.

Olof Hermansson - Toontrack
Coder

[josue Herrera Trujillo]

I reboot the imac, continue with the same error

[Olof Hermansson]

That is strange. Okay, try this: Go to “~/Library/Application Support/Toontrack/Product Manager” (use Go to Folder in the Go menu in Finder and paste that path without the quotes) and delete the file “SingleAppInstanceLock”.

Olof Hermansson - Toontrack
Coder

[Author]

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