Duplicate Purchase by Mistake

[Papy Geek]

Hello, today I accidentally purchased a product I already own! How can I get a refund?The product is

Dance EZX, with the following serial xxx and xxx Thank you for your response.

• The post has been modified 2 times, last modified 3 months, 1 week ago by Scott.

Topic

[Scott]

Please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Papy Geek]

Thanks a lot.

[Casstevens]

I accidently bought the Electronic Pop EKX Sound Expansion today and now I have a duplicate. I bought the first one I think from Sweetwater 2023-05-12. I was looking for a drummer expansion. Can I get a refund or purchase of same value? Or even a credit would work. I still want something new from you. I just have very low funds and hopeful. It was my fault. I got used to seeing a label (Owned) on the products. Not that it makes a difference, But I have been buying directly from you and really enjoy my playtime. Anything you could do would be great!

Thank You!

Greg Casstevens

[Scott]

Casstevens wrote:

I accidently bought the Electronic Pop EKX Sound Expansion today and now I have a duplicate. I bought the first one I think from Sweetwater 2023-05-12. I was looking for a drummer expansion. Can I get a refund or purchase of same value? Or even a credit would work. I still want something new from you. I just have very low funds and hopeful. It was my fault. I got used to seeing a label (Owned) on the products. Not that it makes a difference, But I have been buying directly from you and really enjoy my playtime. Anything you could do would be great!

Thank You!

Greg Casstevens

Please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Author]

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