Download problem and I can't connect to Toontrack Product Manager

[Peychamp]

Hello,

Question 1: I bought Superior Drummer 3 directly and I am on LogicProX and Mac.
I do not have EZDrummer2 because I am not a customer on this product.

Question 2: I was able to install Superior Drummer 3 and BASIC ROCK 2 MIDI +
POCKET GROOVES MIDI

Question 3: I can’t install the SDX Expension. Besides, I don’t understand
why I am being asked to download and install Toontrack Product Manager.
I’ve done it before.

Question 4: I don’t understand this first error message*:
*it didn’t work in the TPM, so I downloaded from the browser

This is the error message.
“Download of’Superior Drummer 3.1.5 (Mac)” has stopped. The connection (using a proxy server) timed out.

Question 5: I don’t understand this second error message “Connection to proxy server could not be established – I can’t connect to TPM anymore

Thank you for your support, cordially, Bruno Champeyrache

Operating system: OS X El Capitan (10.11)

• This topic was modified 4 years, 5 months ago by Peychamp.

Topic

[John]

Hi,

certain products can be downloaded from your account via the web interface, others (like SDX libraries) can’t.

Regarding the connection error, please try this:
Open Preferences in Product Manager, click “Change Settings…” (for proxies), untick the checkboxes for all protocols and click OK.

 

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Steven Good

[Peychamp]

Good evening John
thank you for taking the time to answer.

I’ll try – kind regards, Bruno??

[Author]

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