Download don't work

[Jean-Pierre DEVIN]

Hi,

 

I just bought an EZ Drummer extension, and its download doesn’t work with your product manager : almost finished, but keeps on downloading ever and ever. When I tried to download it the usual way, I was only able to download the Windows version.

I WANT TO BE ABLE TO USE THE PRODUCT I PAID FOR SO PLEASE HELP.

Operating system: macOS Mojave (10.14)

Topic

[John]

Hi Jean-Pierre,

where are you located? I just tried downloading with the Product Manager and have no problems, even from a mobile connection.

Have you checked your proxies?
Please open the Product Manager and click the Toontrack Product Manager > Preferences menu, then click the “Change Settings” button at the bottom (for Proxies). Is any proxy turned on there? If so, try turning them off and then start a download.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Olof Hermansson]

The download server caches for the file in question have been cleared now so please try again.

Olof Hermansson - Toontrack
Coder

[Author]

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