Didnt get my midi pack

[drdrum]

I just purchased the daily deal #2 the synth pop ezkeys midi. I paid with paypal, got my reciept in email saying order complete. I go to my Product manager and its not there. This is the first time this has ever happened. Who do I contact? Where do I fill out a ticket?

Jake

Superior Drummer 3 version: 3.3.6 EZ Bass 1.1.8 EZ Keys 2 2.0.4
Operating system: MacOSX 15.7 Catalina and Win10 64

Topic

[Mike Kellum]

I also haven’t received my daily deal #2 MIDI pack.  Perhaps, there is a server issue?

Mike

[drdrum]

Hi Mike

Yeah maybe that is the problem, I sent a support ticket to tech support.

Superior Drummer 3 version: 3.3.6 EZ Bass 1.1.8 EZ Keys 2 2.0.4
Operating system: MacOSX 15.7 Catalina and Win10 64

[Richard Snape]

Fixed now… All good, thank you.

• This post was modified 3 years, 6 months ago by Richard Snape.

[drdrum]

Well it looks like a problem and Im sure they will fix it. Like I said I sent in a support ticket so they will know about it

Superior Drummer 3 version: 3.3.6 EZ Bass 1.1.8 EZ Keys 2 2.0.4
Operating system: MacOSX 15.7 Catalina and Win10 64

[otk]

For the record, I also purchased today’s ‘deal’ (12/14), got a receipt but no serial #.

[Richard Snape]

👍

• This post was modified 3 years, 6 months ago by Richard Snape.

[otk]

Yeah, not good.

[Scott]

There was a bug in the database this afternoon. Toontrack Support is on top of it now. We are sorry for the inconvenience and we’re getting it sorted ASAP.

Scott Sibley - Toontrack
Technical Advisor

[drdrum]

Thanks for the response to get the midi into my account.

You guys rock

Superior Drummer 3 version: 3.3.6 EZ Bass 1.1.8 EZ Keys 2 2.0.4
Operating system: MacOSX 15.7 Catalina and Win10 64

[Jeffery Schrick]

I paid for the mega midi pack and never got it.

 

[Scott]

For Webshop Order issues, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Author]

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