did it again, but now I’ll stop buying

[iuygkoft]

so every year or two I forget that Toontrack doesn’t include manuals with their software, and that the dumb ‘manual’ on the website doesn’t have an index, and end up buying some software.

Only to get into the same problem again: ‘oh crap, I forgot about THAT. These people sell good software without manual, or with a mediocre one with no index. I hate that.’

But from now on, I’ll remember, and won’t buy anything again. Seems to me excessive to lose a customer because he expects to find a proper damn manual included into the software installation, but so be it.

Hasta la vista.

• The post has been modified 2 times, last modified 3 months ago by iuygkoft.

Topic

[Billy 86]

These don’t work for you? You can use online with clickable feature sections or download as PDF.

https://www.toontrack.com/manual/ezkeys-2/

https://www.toontrack.com/manual/session-organ-ekx/

https://www.toontrack.com/manual/ezbass/

https://www.toontrack.com/manual/superior-drummer-3/

These are what I own. I assume the other products have similar manuals.

cheers

 

SD3 3.4, EZK2.1.3, EZ Bass 1.3.1, Win11, i9/9900, all SSDs, 64g RAM, Cakewalk, Studio One

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Thanked by: d gav

[Richard Marusarz]

Goodbye! Lol…

[Mark Styles]

I am finding that with Google AI,   I can ask specific questions about a piece of software (EZ Keys) and how it interacts with Logic Pro 11.   I sometimes get great answers, other times not so much, but it’s a lot quicker and scrolling through tons of pages… Yes i am a firm believer that manuals have a well-constructed index.  I have bought too many possibly great pieces of software, if only it had a thorough way to find an answer quickly.  I was looking at another midi processing efx, which has a poor manual, and many unanswered questions on their forum.

Most of these third-party companies are small, but customers are probably not psychic.  I’m not 20 anymore and cannot afford to waste valuable time trying to find a solution.

[Author]

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