Contact Support

[Drew Hallenbeck]

Hey Guys, Just a suggestion. Maybe it would be a...

Hey Guys,

Just a suggestion. Maybe it would be a good idea to also put the “Contact Support” button everywhere in the “Contact Support/FAQ”. I get the idea that you want people to check to see if their issue is covered in a FAQ but if a question I have is not even listed I would not even click a question to know to find the button at the bottom. Seems counter intuitive. I see that you now have a “Note” at the top of the FAQ but that just means after searching to see if my question is in the FAQ I still have to click a random question to contact support.

Though I understand you are likely trying to avoid being inundated with support emails for things answered in the FAQ, contacting you directly should be the easiest thing you find on the web site. For having almost $1000 in your product, I should have speed dial access!

Thanks

Drew

Hey Guys,

Just a suggestion. Maybe it would be a good idea to also put the “Contact Support” button everywhere in the “Contact Support/FAQ”. I get the idea that you want people to check to see if their issue is covered in a FAQ but if a question I have is not even listed I would not even click a question to know to find the button at the bottom. Seems counter intuitive. I see that you now have a “Note” at the top of the FAQ but that just means after searching to see if my question is in the FAQ I still have to click a random question to contact support.

Though I understand you are likely trying to avoid being inundated with support emails for things answered in the FAQ, contacting you directly should be the easiest thing you find on the web site. For having almost $1000 in your product, I should have speed dial access!

Thanks

Drew

Topic

[jay whitaker]

Hello,

I purchased EZBASS at the store, in which there is a license number on the receipt but I can’t seem to download the software to my MAC computer. Can someone please help. Is there a customer support number I can reach to speak to someone? Thank you!

[Scott]

jay whitaker wrote:

Hello,

I purchased EZBASS at the store, in which there is a license number on the receipt but I can’t seem to download the software to my MAC computer. Can someone please help. Is there a customer support number I can reach to speak to someone? Thank you!

Download the Toontrack Product Manager and log in.  Register the serial number at the top. Download, install and authorize there also.

https://www.toontrack.com/product-manager/

Scott Sibley - Toontrack
Technical Advisor

[matiasvidalu]

Hi, I have EZdrummer 2.2.3 installed on macOS (M1) with Cubase 12 Pro, but the VST3 plugin was never installed. It does not appear in /Library/Audio/Plug-Ins/VST3, and it’s not listed as an installable component in Toontrack Product Manager either. I can only see VST2, AU, AAX and Standalone.

Can you please provide me with the VST3 plugin file or help me manually install it?

Thank you!

Matias Vidal

[Scott]

matiasvidalu wrote:

Hi, I have EZdrummer 2.2.3 installed on macOS (M1) with Cubase 12 Pro, but the VST3 plugin was never installed. It does not appear in /Library/Audio/Plug-Ins/VST3, and it’s not listed as an installable component in Toontrack Product Manager either. I can only see VST2, AU, AAX and Standalone.

Can you please provide me with the VST3 plugin file or help me manually install it?

Thank you!

Matias Vidal

EZD2 was discontinued in 2022 and supported VST2 but not VST3.

The latest version, EZD3 supports VST3.

Scott Sibley - Toontrack
Technical Advisor

[Korken]

You should be able to use EZD 2, though. I forgot how to tell Cubase 12 to show your VST2 plug-in, but it is possible. I did it when I had same issue with another software.

[Pablo Dario Sanchez]

Hi,

I attempted to purchase a Superior Drummer 3 bundle (with two SDX expansions) today, but the transaction was not accepted. I received an error message

twice at checkout. My order number shows up in my account as #…..44 – “pending payment” but my credit card provider said no payment attempt was received on their end.

Can you please help me complete this order or suggest an alternative payment method? Thanks.

– PDS

……….ando@gmail.com

• This post was modified 1 month, 3 weeks ago by Pablo Dario Sanchez.

[Scott]

Pablo Dario Sanchez wrote:

Hi,

I attempted to purchase a Superior Drummer 3 bundle (with two SDX expansions) today, but the transaction was not accepted. I received an error message

twice at checkout. My order number shows up in my account as #…..44 – “pending payment” but my credit card provider said no payment attempt was received on their end.

Can you please help me complete this order or suggest an alternative payment method? Thanks.

– PDS

……….ando@gmail.com

• This post was modified 1 month, 3 weeks ago by Pablo Dario Sanchez.

For Webshop issues please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Mariya]

Dear Toontrack Support Team,
I previously purchased EZdrummer 3 and would now like to install it on my new computer. However, I no longer have access to my license or serial number.
I have logged into my Toontrack user account using my email address, but I could not find the product listed there.
I am happy to provide any proof of purchase (such as a screenshot) if needed.
Thank you very much in advance for your help!
Best regards,
Mariya

[John]

Hi Mariya,

please use the link provided by Scott in the post above yours to contact Toontrack Support directly.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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