Contact info

[Jimbo1952]

Hello, Your FAQ page offers this quote “Please search for...

Hello,

Your FAQ page offers this quote
“Please search for your question, the contact support button can be found at the bottom of each FAQ answer. Toontrack support will reply to your message within 24 business hours”. —-not on my browser.

Why do you make it so difficult for me to get in contact with you guys? Really frustrating. I will stick with Addictive Drums and unsubscribe to your e-mailings unless you want to get me your contact info. If I hear from you I will engage. I am/was interested in SD2. I want to ask if upgrade pricing exists. Wow 20 minutes already on this.

Perhaps you might consider putting your phone number on e mailings. Here’s an example from Cakewalk.

“Please do not reply to this email. Messages received through this address are not processed. If you need additional assistance with product registration please contact our customer service team at 1-888-CAKEWALK or http://www.cakewalk.com/Support/contact/csr.aspx “

Cheers,
Jim

Jimbo52

Hello,

Your FAQ page offers this quote
“Please search for your question, the contact support button can be found at the bottom of each FAQ answer. Toontrack support will reply to your message within 24 business hours”. —-not on my browser.

Why do you make it so difficult for me to get in contact with you guys? Really frustrating. I will stick with Addictive Drums and unsubscribe to your e-mailings unless you want to get me your contact info. If I hear from you I will engage. I am/was interested in SD2. I want to ask if upgrade pricing exists. Wow 20 minutes already on this.

Perhaps you might consider putting your phone number on e mailings. Here’s an example from Cakewalk.

“Please do not reply to this email. Messages received through this address are not processed. If you need additional assistance with product registration please contact our customer service team at 1-888-CAKEWALK or http://www.cakewalk.com/Support/contact/csr.aspx “

Cheers,
Jim

Jimbo52

Topic

[Gary Morton]

proaudioguy@mail.com this was the email they gave me.

[Scott]

The first email screenshot show Arturia Piano which isn’t a Toontrack Product.

I see products registered to proaudioguy@mail.com.

Is there another email address that you have products registered to? If so, what is the email address?

Scott Sibley - Toontrack
Technical Advisor

[Gary Morton]

As I stated before I am unaware of this Email.

My emails are defendingthedead@gmail.com

Garymaverickmorton@gmail.com

Mavericksmonsters@gmail.com

Disregard the other software. My bad.

I have superior drummer and ezkeys 2 and something else not sure.

[Gary Morton]

I don’t have access to that email. Can you please reassign to the email I used when I purchased the products

Garymaverickmorton@gmail.com

Defendingthedead@gmail.com

These are the emails I used when I purchased them through Sweetwater.

 

Thanks

[Scott]

Gary Morton wrote:

I don’t have access to that email. Can you please reassign to the email I used when I purchased the products

Garymaverickmorton@gmail.com

Defendingthedead@gmail.com

These are the emails I used when I purchased them through Sweetwater.

 

Thanks

As a forum moderator I can’t adjust products to differnt email addresses. It’s beyond my purview. I will reach out to Toontrack Support directly.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Gary Morton

[Gary Morton]

Thank you Scott. I really appreciate it.

Cheers

 

Gary

[Dennis Cooper]

I have  many Toontrack products ez drummer  superior 3 ez keys and ez bass I on a IT bite drive I need more space I want to put all my Toontrack products on a 8t drive I am scare if I lose password I won’t be able to get back on the site.

[DaveR71]

I’m trying to buy Contempory Country add on. I don’t seem to be able to get the link to put it in a cart. I seem to get redirected. Can you send me a link for the add for EZ keys 2 please

 

Dave Roberts

daveroberts99@me.com

 

[Scott]

DaveR71 wrote:

I’m trying to buy Contempory Country add on. I don’t seem to be able to get the link to put it in a cart. I seem to get redirected. Can you send me a link for the add for EZ keys 2 please

 

Dave Roberts

daveroberts99@me.com

 

For Webshop order issues, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Jotown]

I completely agree about the lack of support.

I have used Superior Drummer 3 for years, and recently purchased EZKeys 2 and EZBass. I am completely lost with both of these programs.

I am a stroke survivor and I have come a long way back to re-learning my DAW and making music again. I hired a tutor a couple of years ago to help me re-learn Cubase and I have put a lot of effort into writing and recording music again. To have no way to contact Toontrack to even get a referral to a tutor – who I would gladly pay – to help me learn how to use these amazing tools is beyond frustrating.

I really don’t know what to do at this point.

That your company would go through such meticulous detail to create these products, yet have no real – even paid – customer support to help the end user learn them, is mind boggling to me. What good are great tools when there is no support in learning them?

I have spent two days on this and I’m getting nowhere.

Very disappointed customer here.

J Slanda

[rixa]

Jotown wrote:

I completely agree about the lack of support.

I have used Superior Drummer 3 for years, and recently purchased EZKeys 2 and EZBass. I am completely lost with both of these programs.

I am a stroke survivor and I have come a long way back to re-learning my DAW and making music again. I hired a tutor a couple of years ago to help me re-learn Cubase and I have put a lot of effort into writing and recording music again. To have no way to contact Toontrack to even get a referral to a tutor – who I would gladly pay – to help me learn how to use these amazing tools is beyond frustrating.

I really don’t know what to do at this point.

That your company would go through such meticulous detail to create these products, yet have no real – even paid – customer support to help the end user learn them, is mind boggling to me. What good are great tools when there is no support in learning them?

I have spent two days on this and I’m getting nowhere.

Very disappointed customer here.

J Slanda

Toontrack does not currently offer any private lessons or one-on-one training in using our software. However, if you are looking for personal instruction, we can recommend Shootie School (https://shootieschool.com/) as a third-party service that offers tailored lessons for Toontrack products.

In addition, there are plenty of free tutorials on YouTube covering EZbass, EZkeys, and our other products. These can be a great starting point and are available at your convenience.

If you need technical support regarding our software, You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 5 days, 20 hours ago by rixa.

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