Consolidate Multiple Accounts and Purchases

[Anonymous]

For whatever reason, it appears that I have two usernames for logging in to ToonTrack. This created a problem for me when I mistakenly purchased additional products under the incorrect username (the other username contains all of my purchases) as a result, not all of my purchases are located under my main account and am having a difficult time locating and accessing the newly purchased products. I think the simplest solution would be to transfer the recently purchased products to the account that contains all of my other products.

Is there a way to do this?

Topic

[Brad2213]

Same problem!

[Henrik Ekblom]

You should contact support directly by clicking on this Contact link

 

 

Henrik Ekblom - User Experience Designer
Toontrack

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[Anonymous]

Thanks! I was looking for this link but apparently I wasn’t looking long enough. I figured I’d post on here instead.

[Brad2213]

I have bought 2 packs, have the receipt in my email but no products show up.
When I downloaded product manager, it autofilled my other email and now every time I reinstall the product manager, it uses the wrong email.
Contacted support, but it will take ages for them to reply!

[Henrik Ekblom]

Brad2213 wrote:

I have bought 2 packs, have the receipt in my email but no products show up.
When I downloaded product manager, it autofilled my other email and now every time I reinstall the product manager, it uses the wrong email.
Contacted support, but it will take ages for them to reply!

I don’t have the answer for this question, so please post this question as a new thread, your question might get overlooked by the other support staff when it’s asked on this thread!

Henrik Ekblom - User Experience Designer
Toontrack

[Author]

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