Can’t make any purchases

[Bryan Anderson]

Your store front can’t process any of my transactions. When I pick either Paypal (immediate error message) or credit card (at least can enter credit card info) it comes up with the following “Error message: Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction.
Please attempt your purchase again or go to your account page.”
In the case of Paypal, don’t know how that is possible as you never get to a Paypal site.
I’ve tried doing the transactions on two different devices, so its not a cache issue or anything like that.
Would be nice to actually take advantage of some of the holiday specials but can’t right now.

Topic

[Daniel Wilson]

I’m experiencing the same issue. I’ve tried 3 different cards, always getting the same error message. What gives?

[Joseph Greene]

Having the same problem. Tried credit card and paypal. I would like to purchase before your sale runs out.

[Garrett George]

I’m having the same problem.

[dsgmusic88]

I’m starting to wonder if anyone from Toontrack is even going to respond here.

David S. Gaines
NorthStar Music Group, Inc.
www.dsgmusic.com

[Wade Mathias]

Same here. Tried PayPal and credit card. Yeah, I’d like to take advantage of the sale, too.

[Bryan Teague]

Come on Toontrack. You guys need to get your web purchase portal fixed. Do you want people’s money or not?

[Daniel Hange]

Same issue. Tried CC and PayPal last night and this morning.

[Bryan Teague]

You would think this would be a priority for Toontrack to fix and someone from Toontrack would at least respond with an update. Nothing. Good job Toontrack.

[wout bosschaert]

same here…

[Jason]

Tried Credit Card and Paypal as well and transaction couldn’t be completed. Very frustrating!

[Bryan Teague]

Got a reply to my trouble ticket claiming this has been fixed. Tried to checkout, and still get the same error. Cancelled the order. Created a new order, still same issue. This is frustrating. I did reply letting Support know it’s still not fixed, and pointed to this topic.

[John]

Hi,

besides your reports, I have also alerted the web master to your failed orders.

John Rammelt - Toontrack
Technical Advisor

[Daniel Dermes]

Hi Guys,

Sorry for this issue, this should now be solved so please try again.

Best,
Daniel, Toontrack

Daniel Dermes - Web Development Manager
Toontrack

[Bryan Teague]

Thanks. It worked for me now.

[William Inman]

@Dermes said:

Hi Guys,

Sorry for this issue, this should now be solved so please try again.

Best,
Daniel, Toontrack

It’s still not working for me.. I’ve tried multiple times over months. Especially when Superior had the sale! I’m getting really frustrated!

[Author]

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