Can’t Authorize

[parke1zj]

I am un able to Authorize my newly purchased EZ Drummer 2. I am using the product manager and have successfully downloaded and installed the product, but when I select Authorize, I receive an error message on the left panel: “Authorization of “EZ Drummer 2″ failed: The server said: an unknown error has occurred.” I’m receiving the same issue for both expansions I purchased as well (Jazz & Reggae) Please help.

Operating system: macOS Mojave (10.14)

1

Thanked by: Natt Interested

Topic

[parke1zj]

In my attempt to address the problem, I tried to Uninstall and Re-Install the EZ Drummer 2 product. I started by uninstalling the product. I then once again dowloaded the product and ran the install. After the install process has completed, I now receive the error message saying the product is incompatible (even though I’m completing the same exact process I did roughly an hour ago, which worked perfectly). I’ve repeated this process and it continues to yield the same result, so I’ve left the product uninstalled and will not proceed until I receive customer support. I’ve essentially lost progress.

Needless to say, my purchase is completely useless until I receive support. I’m fairly experienced with software downloads (I’ve purchased many VSTs / software instruments) and have never had so many issues. Considering how expensive this purchase was (over $250) I am frustrated and disappointed with the service and (lack of) product so far.

EDIT: Was able to get the product reinstalled. Disappoint still remains however as I am still unable to authorize for an unknown reason.

Operating system: macOS Mojave (10.14)

• This post was modified 4 years, 6 months ago by parke1zj.

[Eric]

I just tried to authorize a new EZBass serial and also get a server error.  I sent a note to Support and they replied very quickly that they are aware of the problem and hope to have it resolved in their morning (in Sweden).  They mentioned that offline authorization should work at this time if anybody can’t wait until tomorrow.  I still have a few days left on my demo so I’ll wait a day.  I have a bunch of expansions I also bought that I haven’t tried to authorize yet until I get the main software working.

[Joseph Sanita]

Can’t Authorize  is just  BS  over pay and be treated like dirt they need to stop the BS

[Scott]

Joseph Sanita wrote:

Can’t Authorize  is just  BS  over pay and be treated like dirt they need to stop the BS

What exactly is your authorization problem? Please give more details if you actually want help.

Scott Sibley - Toontrack
Technical Advisor

[DJJ]

I am trying to open EZdrummer 3 on my PCI, but can’t authorize any of my downloads, I downloaded PM, but it won’t install the zip file. I also cannot find the computer ID as the serial number or product numbers do not work. I appreciate any help.

 

Operating system: Windows 8.1

[Scott]

DJJ wrote:

I am trying to open EZdrummer 3 on my PCI, but can’t authorize any of my downloads, I downloaded PM, but it won’t install the zip file. I also cannot find the computer ID as the serial number or product numbers do not work. I appreciate any help.

 

Operating system: Windows 8.1

My guess is you’re not installing from the Toontrack Product Manager. There is no zip file to open when installing from the Product Manager.

Please watch the walk-through video on each step: Download, install, and authorize your product.

Scott Sibley - Toontrack
Technical Advisor

[Author]

Replies