Can't Access Help Forums

[redlogic]

Since the forum overhaul/update/redesign, I can’t access the Superior Drummer 2 & 3 Help Forums.

They’re greyed out with lock symbols to the left of them.

I previously had access to all the forums.

What’s going on?

I’ve tried signing out, clearing browser history, cache & cookies and signing back in again…same thing.

 

 

Macmini 2019 3.2 GHz 6-Core i7, 32GB RAM, MacOS 10.15.2, LogicProX 10.4.8, FF400, UAD2 Satellite Octo

Topic

[Henrik]

You are using the same account as the one that you have registred those products to?

Henrik Ekblom - User Experience Designer
Toontrack

[redlogic]

Yes, only one account, only one email address.

Macmini 2019 3.2 GHz 6-Core i7, 32GB RAM, MacOS 10.15.2, LogicProX 10.4.8, FF400, UAD2 Satellite Octo

[Henrik]

Ok, I’ll ask the forum moderators to take a look at this!

Henrik Ekblom - User Experience Designer
Toontrack

[redlogic]

It’s been a week since your reply and still no change.

Any word on this issue?

Macmini 2019 3.2 GHz 6-Core i7, 32GB RAM, MacOS 10.15.2, LogicProX 10.4.8, FF400, UAD2 Satellite Octo

[Ola Norlander]

Hi!

There was an issue with the forum “Superior Drummer 2 Help” which missed the upgrade-version in the access settings.

To access Superior Drummer 3 Help forum you need have to have a registered Superior Drummer 3 on your account.

Hope that helps you!

Ola Norlander - Toontrack
Web Developer

[redlogic]

That fixed it!

Thanks

Macmini 2019 3.2 GHz 6-Core i7, 32GB RAM, MacOS 10.15.2, LogicProX 10.4.8, FF400, UAD2 Satellite Octo

[Author]

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