Cannot Update EZDrummer2 Software

[cunning_bison]

Hi there

I have a Registered copy of EZDrummer 2. I’m trying to install a Post-Rock expansion pack I purchased but I get an error message to update EZDrummer first.

So, I downloaded and unzipped the 2 updates that were visible to me for EZDrummer- Core Library Update, and Midi Update. But when I try to run them, it tells me I need the updated version in order to run the update. ARGH! Nightmare. “You need to update the EZDrummer 2 software to the latest version before you can install this product”. I thought that’s what I was doing?! This is very unclear.

Can someone help me please as I can’t run the software I’ve paid a lot of money for. I find there’s no email address to write directly to Toontrack which seems to me very poor customer service.

Thanks, KC

EZdrummer version: 2.0.2
Operating system: Windows 10

Topic

[Scott]

Please use the Toontrack Product Manager for updating and see if that solved the issue.

https://www.toontrack.com/product-manager/

Scott Sibley - Toontrack
Technical Advisor

[cunning_bison]

Thanks Scott

 

Yes I worked it out myself eventually, but there was definitely a confusing process being allowed to happen whereby it wasn’t clear that I should use the Product Manager.

My point still stands, that you really need a dedicated customer support email.

 

Thanks

KC

[Scott]

Contacting Toontrack Support directly is handled via the webform that is found by clicking the Contact Support button at the bottom of each FAQ page. See below for example.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Author]

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