Black Friday Superior Drummer 3 SDX offer.

[Nigel Pointon]

Hi, I just spent nearly £500 with you and one of the offers was buy SD3 and get one SDX pack free. How do I claim my offer of a free SDX as nothing has appeared on my account? Please advise.

Best Regards, Nigel.

Superior Drummer 3 version: 3.3.4
Operating system: Windows 10

Topic

[Scott]

Nigel Pointon wrote:

Hi, I just spent nearly £500 with you and one of the offers was buy SD3 and get one SDX pack free. How do I claim my offer of a free SDX as nothing has appeared on my account? Please advise.

Best Regards, Nigel.

Superior Drummer 3 version: 3.3.4
Operating system: Windows 10

The offer is purchase a Regular version of S3 and receive a free SDX. Did you purchase the Regular version or the Crossgrade version?

Scott Sibley - Toontrack
Technical Advisor

[Nigel Pointon]

Hi Scott,

It was a crossgrade as I already own SD2, EZ2 & EZ3. If you check my account you’ll see I’ve already spent a lot of money with you guys and the thought of a free SDX pack was very much appealing as I wanted to break into the world of SDX. I mean, it wouldn’t kill you guys to give something back to the community that helps sustain your business would it? I did misread the offer but it was too late to do anything as I’d already spent all of my money on other Toontrack products, ie: EZBass sound packs, etc.

Come on, it’s nearly Christmas and we’ve all had a tough year or two.

Regards,

Nigel.

[Mark King]

They are not going to change policy because you read the offer wrong. The forum may not be the place to plead.

SD3 with older sdx,s plus Rooms of Hansa and Death & Darkness. Cubase and wavelab current versions. Roland TD50x using all trigger inputs for triggering SD3 only. Windows 11 computer. Various keyboards and outboard gear as well as VST instruments. Acoustic drums: Yamaha 9000 natural wood and Pearl masters. Various snare drums. RME BabyFace Pro FS and Adam A7X monitors

[Scott]

Nigel Pointon wrote:

Hi Scott,

It was a crossgrade as I already own SD2, EZ2 & EZ3. If you check my account you’ll see I’ve already spent a lot of money with you guys and the thought of a free SDX pack was very much appealing as I wanted to break into the world of SDX. I mean, it wouldn’t kill you guys to give something back to the community that helps sustain your business would it? I did misread the offer but it was too late to do anything as I’d already spent all of my money on other Toontrack products, ie: EZBass sound packs, etc.

Come on, it’s nearly Christmas and we’ve all had a tough year or two.

Regards,

Nigel.

I’m a forum mod and don’t have any authority to hand out discounts to customers.

If you’d like to add Toontrack directly, please contact them directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Nigel Pointon]

Hi, I get it and you’re right this isn’t the place to plead. But hey, if you don’t ask, you don’t get. Squeaky wheel gets the oil. 👍

[Nigel Pointon]

Hi, thanks for the advice. I’ve already tried that but I just get caught in jerking circle. Easier to contact Aliens than anyone at Toontrack.

[Author]

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