Authorizing

[Metaldarkness]

I did an back ups while ago and I have to re-aothorize my EZ-drummer and DFH. Strange.

Anyway. I still don’t have any internet connected to the computer where the program is installed.

How can I go forward with this? I downloaded the P M but that program asks for the computer name for the wrong computer.

I tried the “old way” but when I click on the links for my accounts, nothing happens.

Looking forward for adequate and fast help.

Thanx in advance.

Topic

[John]

Hi,

if it’s a re-authorization of a PC, the previously issued Auth code(s) *should* work.

Have you transferred the PM and any update downloads to the offline computer?
This FAQ should help, scroll down a bit:
https://www.toontrack.com/faq/what-is-the-product-manager/

You can always use the Web version if you go to ‘My Account > My Products > scroll down and select ‘use web version instead’.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Metaldarkness]

Its a mac.

I have the old authorizing code written on a paper but cannot read the letters and numbers.

Can You send it again? Its the same computer as last time.

I prefer not to use the PM. I’ve installed it but can not make it run.

[DJJ]

I have downloaded the PM, downloaded and installed, but when I try to authorize, I still get the prompt that asks for my computer ID. I tried to find my computer ID, but all I found is the serial#, and that doesn’t work. Why doesn’t the PM let me authorize?

EZdrummer version: 3.1.2
Operating system: Windows 10

[Scott]

If you’re actually authorizing from the Toontrack Product Manager and not when you open the EZD3 plugin, then you shouldn’t be asked for a Computer ID.

In the Toontrack Product Manager program there is a big red Authorize Button. See the video below.

If you are getting an error, please post a screenshot of what’s going on. Or, if you’re getting an error in Product Manager please post a pic.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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