The product manager can be downloaded at this link: www.toontrack.com/product-manager
Q: What is the Toontrack Product Manager?
A: The Product Manager is a free application for all registered owners of a Toontrack product. It allows you to register, download, install, authorize, and update all your Toontrack gear in the simplest possible way – all in one application.
Q: Am I required to use the Product Manager in order to download, update, or authorize my Toontrack product?
A: No, you can still do all of this through your user account. Although, for its ease of use, we highly recommend the Product Manager.
Q: Where do I find it?
A: The Product Manager installer can be downloaded here.
Q: What are the first steps in making it work?
Q: Can all Toontrack products be downloaded through the Product Manager, even Superior Drummer 2 and large SDX expansions?
A: Yes, all of your registered Toontrack products can be downloaded through the Product Manager.
Q: What problem does it solve for me as a user?
A: First, the Product Manager allows you to download all Toontrack products no matter their size. The integrated download manager ensures that even if your computer crashes or you lose power, you’ll be able to simply launch the Product Manager again and it will automatically resume the download from where it left off.
Second, it simplifies the installation, authorization, and update process by allowing you to complete all of these steps from one convenient location.
Third, it reduces the possibility of error. Due to the integrated download manager, corrupt downloads or extraction errors are extremely unlikely.
Fourth, speed. The Product Manager was built from the ground up by Toontrack for the purpose of downloading and managing your Toontrack products. Therefore, it is more efficient than using a web browser. Toontrack downloads have also been optimized to work efficiently with the Product Manager which makes it possible to download even the largest SDX libraries.
Q: What if I buy from a third party, can I still download from the Product Manager?
A: Yes, simply launch the Product Manager application, click the blue ‘Register New Product’ button in the upper left corner, and enter the serial number for your product. Once the product is registered, it will appear in your list of products and you will see a red download button.
Q: If my download stalls, can I resume?
A: Yes, if your internet connection stalls or if you lose power to your computer, you can simply open the Product Manager and it will automatically resume any downloads that you have not manually paused.
Q: I don’t even have internet on my studio computer, what do I do?
A: In this case, we suggest that you temporarily connect your studio computer to the internet so that
you can use the Product Manager to download, install, authorize, and update your Toontrack products. When you are done, you can disconnect your computer from the internet. If this is not an option, you
can connect to the internet on a separate computer. You would then use the Product Manger on this internet-connected computer to only download your Toontrack products (i.e., stop after downloading, do not install or authorize). The next step would be to transfer your downloads to your studio computer via an external storage device and run the installers.
Q: Where on my computer do my downloaded products end up?
A: On both Mac and PC, your downloads will default to a ‘Toontrack’ folder inside your ‘Downloads’ folder. If you want to access this folder directly through the Product Manager, please select the ‘Open Download Folder’ in the ‘File’ menu.
Q: Can I change the download location?
A: The preferences of the Product Manager allow you to change the location where your downloads will be saved. This can be any location of your choice, on an internal or external storage device.
