“Add to Cart” button not working

[Earl Stoddard]

I could not find another means of contacting your team. I tried to “add to cart” on two different computers, and after clearing my browser history. Everything else worked on the page. Thought you might want to know. Not sure if it is just my instance, or globally. It was on any Midi Drum Product.

Again, everything else seemed to be normal on the page.

Operating system: Windows 10

Topic

[Petter]

Hi Earl,

A bug caused the Add to cart button to not work for certain products for a short period of time when you created this post. We notified the web team and the bug was found and fixed. Please try again now and it should work.

A great way to contact support directly is via the Contact Support button at the bottom of any FAQ page. Posting on the forums works as well. https://www.toontrack.com/faq/how-do-i-contact-support/

Petter Adsten - Toontrack
Support & Betatesting

[anchio]

Hi, I have the same problem with adding the DRUM MIDI 6 PACK to the cart.

I have a promo code that expires today and wanted to purchase this item.

Thanks.

 

 

 

[Scott]

anchio wrote:

Hi, I have the same problem with adding the DRUM MIDI 6 PACK to the cart.

I have a promo code that expires today and wanted to purchase this item.

Thanks.

 

 

 

Are you selecting your 6 MIDI packs before you click “add to cart?”

Scott Sibley - Toontrack
Technical Advisor

[anchio]

Not really. In the past I purchased a 6 midi pack from a third party site and was able to add the 6 midi packs at a later time. is it possible to purchase licenses and choose midi packs, one at a time, at a later time?
Thanks

[Scott]

As far a I know you need to select the packs from the Toontrack Webshop first to add them to the cart.

Scott Sibley - Toontrack
Technical Advisor

[anchio]

Got it. Thanks Scott

[Gary Brody]

Having to pick six first it total BS. I have almost every MIDI pack. I only want one right now and want to save my other choices for later.

If you can’t do that, I’m done with you folks.  You want to piss off one of your best customers – have at it. Tell Rikk.

I expect a new offer for the 20% off to use after this cutoff date.

Or are you going to be the next company to go stupid and kill off your base?

Just askin’.

[Author]

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