I have not been diligent enough with my account management and have not kept my emails etc. updated.
A few months ago I wanted to purchase some new midi packs and realized my product manager was out of date. When I tried to update I realized an old email I no longer have access to is attached to my Toontrack account.
I tried tech support months ago and didn’t hear back. This is probably because the emails are all mixed up.
Tonight I purchased a midi drum kit, and set up a new account, and when I tried to download the kit I was able to finally update the product manager. But now the new kit is registered to the new account and my other stuff is to the old account, so I can’t use the new kit. Ideally, I can get the old account email updated and re-register the new kit there. And then get the other packs I need.
Is there a way to deregister a product? I have a deadline this weekend and support will probably take a while to help.
Thanks!
Kane.
Operating system: macOS Monterey (12)
