Topic: 20% doesnt work

Viewing 15 replies - 1 through 15 (of 25 total)

Replied December 26, 2015 at 10:29 #1985129

Hans Annellsson
Participant

The sum of the money is wrong (too high) on the invoice when I try to make a order.

Replied December 26, 2015 at 10:38 #1985130

Andrew M Gill
Participant

I have also just tried to purchase things with the voucher and it notes that my discount has been done, but upon getting to paypal it is back to the original amount

Replied December 26, 2015 at 10:44 #1985131

nicolas amiotte
Participant

hI ALL,

it happened exactly the same pattern, wanted to buy 3 MIDI Packs , instead of suming (3 * 25) * (1 – 0,20) = 60 EUR; PAYEX wanted to charge (3* 35 ) * (1-0,20) = 90 EUR
Toontrack support, please advise and correct the parameters;
we can’t wait to get new stuff !!

Replied December 26, 2015 at 11:10 #1985132

darren strachan
Participant

toontrack i want give you my money !!!

Replied December 26, 2015 at 12:15 #1985133

Lex McKee
Participant

I’m having similar problems.
A Euro check out of 148.80 suddenly becomes 260 plus Euros.
And it’s not accepting my valid UK VAT Number.
Gave up last night.
Tried again today.
Still no joy.
Sure it’s a simple bug.

You can email me at lexstudios@btconnect.com if I can help further

Replied December 26, 2015 at 15:04 #1985134

Jyri Tolppanen
Participant

Same problem right here although it’s not showing a price too high. At any rate, can’t complete purchase for some reason. My cards work elsewhere.

Replied December 26, 2015 at 15:57 #1985136

WGN5150
Participant

I figured it out – somewhat. Not a fix but the cause.
If you don’t use the promo code for 20% additional off… The price is correct. However when putting in the code – while its the correct discount on the order screen, on the payment screen – the discount is not being multiplied by .2 but actually the purchase is multiplied by 2 & doubling the cost.

It’s gotta be the decimal!

William Nicholson

Replied December 26, 2015 at 18:13 #1985139

F. Tjassens Keiser
Participant

Same problem here, guess it will be solved on monday.

Replied December 26, 2015 at 19:00 #1985140

TheProfessor
Participant

My question now is, can I just buy, and get the discount later? I really wanted to play with the new Steinway piano this weekend…

Replied December 26, 2015 at 19:49 #1985141

Sixstringeek
Participant

@Jerryteacup said:

Same problem right here although it’s not showing a price too high. At any rate, can’t complete purchase for some reason. My cards work elsewhere.

Same ANNOYING problem here, this PayEx merchant is a joke.

I have never been declined for a debit card purchase, not a credit card but my actual debit card keeps coming back declined with no reason other than the software which worked on blackfriday isn’t working now.

Maybe you can extend the 20% off promotion through January after you get your merchant cart issues resolved?

Rick in Seattle

Replied December 26, 2015 at 20:03 #1985142

Scott
Moderator

I’ve contacted our web guys. They cannot reproduce the issue now. Please try again and if there is still issues, please send me your order number(s) and screenshots so that I can investigate further.

Scott Sibley - Toontrack
Technical Advisor

Replied December 26, 2015 at 20:45 #1985145

TheProfessor
Participant

How is this seriously not fixed lol. There are like 20 people posting about this since yesterday, and you can’t track it down? This is hilarious. And sad.

Replied December 26, 2015 at 21:09 #1985146

F. Tjassens Keiser
Participant

I’ve allready made a suport ticket yesterday with two screenshots of
the ‘Your Order’ page with right (discounted) amount and after [place order]
the one with the bloody PayEx bill that increaes the amount.
When I go to paypall next to check, it’s the wrong amount (and refused too).

Replied December 26, 2015 at 21:14 #1985147

Scott
Moderator

@TheProfessor said:

How is this seriously not fixed lol. There are like 20 people posting about this since yesterday, and you can’t track it down? This is hilarious. And sad.

The webmaster said it was fixed and that if customers are still having issues to have them post their order numbers and screen pics and I would forward them to him. I’m just trying to help…on a weekend. Wait until Monday if you want official support to answer emails.

Scott Sibley - Toontrack
Technical Advisor

Replied December 26, 2015 at 21:19 #1985148

F. Tjassens Keiser
Participant

UPDATE
Just tried again (boxing day – at 21.15 CET) and it worked!
Right amount, paid, downloaded.

Thanks for the discount and holiday support, cheers.
Author

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