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Not able to see Product Manager in the Toontrack Folder after installation
November 23, 2017
6:41 pm CET
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Muneeb Peeran
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March 30, 2013
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I have downloaded the Product Manager file and installed the product manager plenty of times but the Product Manager doesn't show in the Toontrack folder. Just some documentation.

I was also not able to install the Metal Machine and Cocktail drummer add-ons due to config file error.

I have deleted all the application files from my Mac.

I want to install and use the Product Manager to install all the Toontrack products that I have but I am not able to do that.

November 23, 2017
9:04 pm CET
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Olof
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February 10, 2010
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Try using Spotlight to search for Toontrack Product Manager on your computer.

November 23, 2017
9:24 pm CET
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Muneeb Peeran
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March 30, 2013
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Reinstalled it. Didn't work.

November 23, 2017
10:02 pm CET
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Olof
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Another way to find out where it is installed: Run the installer again but don't click the Close button when it has finished. Instead, select "Installer Log" from the Window menu and change "Show Errors Only" to "Show All Logs." In the Search/Filter field, enter the word "touched" to find a line saying '... PackageKit: Touched bundle .../Toontrack Product Manager.app" That line reveals where the application was installed.

November 23, 2017
10:25 pm CET
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Muneeb Peeran
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March 30, 2013
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The Log says "Nov 24 00:11:16 Muneebs-MacBook-Pro installd[563]: PackageKit: Touched bundle /Users/muneebpeeran/Library/Application Support/Toontrack/Product Manager/Update/Toontrack Product Manager.app".

There is no folder called "Toontrack" after "Application Support" though.

Here's a screenshot of the folder.

Screen-Shot-2017-11-24-at-12.18.27-AM.pngImage Enlarger

November 23, 2017
10:43 pm CET
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Olof
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That's a different Application Support folder. Use the Go menu in Finder, select "Go to Folder" and paste "/Users/muneebpeeran/Library/Application Support/Toontrack/Product Manager/Update" (without the quotes). Move Toontrack Product Manager.app from there to Applications/Toontrack.

November 23, 2017
11:28 pm CET
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Muneeb Peeran
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March 30, 2013
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Got it. Thanks.

November 23, 2017
11:30 pm CET
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Muneeb Peeran
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Forum Posts: 6
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March 30, 2013
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This showed up when I ran the software after preparing itself for an updateScreen-Shot-2017-11-24-at-1.27.29-AM.pngImage Enlarger

November 24, 2017
8:50 am CET
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Muneeb Peeran
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Forum Posts: 6
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March 30, 2013
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Muneeb Peeran said
This showed up when I ran the software after preparing itself for an updateScreen-Shot-2017-11-24-at-1.27.29-AM.pngImage Enlarger  

How do I fix this error? Still not able to use Product Manager

November 24, 2017
9:30 am CET
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Olof
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February 10, 2010
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This is usually caused by the hidden trash folder having the wrong owner. To fix that, open Applications/Utilities/Terminal and paste this command there and press enter:

sudo chown muneebpeeran ~/.Trash

It will ask for your computer password. Then Product Manager should be able to update itself.

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