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I need to download all of my purchases again
February 28, 2018
7:02 pm CEST
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BruceGardner
New Member
Forum Posts: 2
Member Since:
November 30, 2016
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I was downloading all of my toontrack products to my new computer (PC) and pointed them to (x86) instead of the 64 bit Program folder. I was told by Sweetwater tech support that I cannot simply drag from x86 to the other program folder, instead I have to re-download.

As I tried to do this with Product Manager, I see that the downloads are now mapped to x86 and I cannot modify the path.

How do I proceed? Can you re-open my downloads so I can re-download to the right folder, or can I REALLY just drag them from x86 to the other program folder?

Please let me know at your earliest.

-Bruce

March 2, 2018
8:46 am CEST
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John
Sweden
Admin
Forum Posts: 8782
Member Since:
June 18, 2004
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Hi,

I think you are mixing up 'downloading' and 'installing'.
You can download all your products how many times you want with the Product Manager.
You cannot simply move already installed components in the Explorer.
If you really need to have Toontrack components in the 64-bit path instead of the 32-bit path, you must uninstall and then re-install with the Product Manager.
Products that have both 32-bit and 64-bit plugin versions, install by Default to the 32-bit path, since it can be shared by both versions.
32-bit hosts and plugins cannot access the 64-bit path.
If you haven't deleted the downloaded installers from the Product Manager, you do not need to download them again but can run them again from your Downloads.

BR,
John

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