I just bought the black friday ezkeys special, but I didn’t get to choose my extra expansion!

[jimivision]

I just bought the black friday ezkeys special, but I didn’t get to choose my extra expansion! It gave me the retro electrics for some reason. That’s not what i wanted. Any idea why this happened or how I missed it somehow?

Topic

[Fernando Tavares]

Have no fear, If I remember correctly(because I almost bought it myself), It said that you get it once you’ve registered your ezkeys….you should be prompted then… BTW I’m jealous!!!!!!

[TheProfessor]

I’m not sure, I registered mine already, and have not found anything suggesting I will be getting a free expansion 🙁

[Scott]

The Black Friday special isn’t included in the Buy An EZkeys library get 1 free deal…

From the ‘Fine Print’…

‘Purchases of EZkeys Retro Electrics will not include the ”free Sound Expansion” promo also available right now. Promotion void where prohibited.’

Scott Sibley - Toontrack
Technical Advisor

[jimivision]

that’s deceptive, but thanks.

[JvP]

I bought The black friday ezkeys retro eletrics and didn’t get The free expansion pack, so this answers my question. But I have another one : if I Want to buy an ezkeys expansion, I can’t because The “add to cart” button is disabled. Why ?
Thanks

[Scott]

@JvP said:

I bought The black friday ezkeys retro eletrics and didn’t get The free expansion pack, so this answers my question. But I have another one : if I Want to buy an ezkeys expansion, I can’t because The “add to cart” button is disabled. Why ?
Thanks

I’m not seeing the same thing here. Can you post a screen pic?

Scott Sibley - Toontrack
Technical Advisor

[Matt Hooper]

That’s poor, hiding it in the fine print is indeed sneeky 🙁

Poor show Toontrack.

[JvP]

@Scott said:

I’m not seeing the same thing here. Can you post a screen pic?

[Scott]

@JvP said:

@Scott said:

I’m not seeing the same thing here. Can you post a screen pic?

The only time I’ve seen that is when I’m not logged in.

Scott Sibley - Toontrack
Technical Advisor

[JvP]

@Scott said:

The only time I’ve seen that is when I’m not logged in.

Well, the thing is, I am logged in..
I saw in another post someone having the same issue, but I don’t remember the finality of this.
From toontrack side, everything’s ok ? I mean I have a regular version of ezkeys registered, so I can theoretically purchase only a sound expansion ?
Maybe I just have to wait.

[JvP]

@JvP said:

Well, the thing is, I am logged in..
I saw in another post someone having the same issue, but I don’t remember the finality of this.
From toontrack side, everything’s ok ? I mean I have a regular version of ezkeys registered, so I can theoretically purchase only a sound expansion ?
Maybe I just have to wait.

I just checked now, and the “add to cart” button is now available. I don’t know if you’ve done anything, but thanks !

[ktofe]

I have the same issue, bought yesterday discounted ezkeys classic electrics, but can’t add sound library ….
Maybe will be ok later ?

[JaxX]

From what I understand, the free sound library is not available if you buy a discounted ezkeys. That’s what happened on black friday (see posts above).
the only good thing is that you can get any sound library at a discounted price now that you have one… it’s 69€ here, 59€ on Thomann.de (don’t ask me why it’s always more expensive on the official website than elsewhere…)

[Scott]

@JaxX said:

(don’t ask me why it’s always more expensive on the official website than elsewhere…)

Because Toontrack never undercuts its dealers.

Scott Sibley - Toontrack
Technical Advisor

[JaxX]

It doesn’t change the fact that there’s a certain irony in this: your own clients can save bucks buying your products elsewhere. 😉
On top of that, I noticed that it is possible to create custom bundles (MIDI, Expansion, etc.) on third-party websites, which is not possible here (I contacted support twice about it, never got an answer).

[Author]

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