My attempts to purchase a EZ Drummer 6 pack fail over and over

[Howard Gray]

My Card is fine, My account is fine. The information I entered is correct. But the transaction for the midi 6 pack continually fails. I get a reference number each time that is 1339557. The system keeps tell me to contact you to resolve the problem.

What do I do now?

Topic

[John]

Hi,

both orders come up as ‘Cancelled by Customer’.
I will send an inquiry to the web shop, to see if there’s anything at the Toontrack end that needs correcting.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Howard Gray]

The only option I was given was to press the cancel button, and return to the merchant site as instructed.

[Howard Gray]

I just tried again and it says transaction failed, try another payment method or contact the merchant– code number 1339610

[John]

Hi,

I just got a reply that it doesn’t seem to be any problem in the Toontrack end of things.
This last order is marked as ‘Pending’ from the PayEx system. If it doesn’t go through, is it possible for you to try another web browser or even computer?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Howard Gray]

I only have a new Mac book. I have never had this problem with online shopping before.

[Howard Gray]

I only have a new Mac book. I have never had this problem with online shopping before.

[Howard Gray]

I got the credit card problem resolved.

The transaction went through fine.

I got the confirmation email. But it did not include any serial number for me to register?

All I got was instructions to download “product manager” which I already have installed.

And this — Your order number is: 1339610

[Howard Gray]

Never mind I finally got the complete email downloaded and the individual product serial numbers were included.

[Author]

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