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I bought the wrong product

Requests and Feedback
Viewing 5 replies - 1 through 5 (of 5 total)
  • Replied 1 day, 8 hours ago #3496874
    Adam_On_Bass
    Participant

    It clearly states on everything before checkout you need a version of Superior or EZ Drummer to use these. Unfortunately I am pretty sure it’s yours now.

    Replied 1 day, 7 hours ago #3496897
    Scott
    Moderator
    boraeskiuctepe wrote:

    Today I bought Kicks & Snares EZX thinking I was buying EZ Drummer 3. Do I have a chance to return it?

    Please contact Toontrack directly via the Contact Support button in the FAQ below.

    https://www.toontrack.com/faq/how-do-i-contact-support/

    Scott Sibley - Toontrack
    Technical Advisor

    Replied 1 day ago #3497402
    boraeskiuctepe
    Participant

    I can’t send you a message using the support button.

    Replied 23 hours, 55 minutes ago #3497423
    Scott
    Moderator

    I’ll reach out to Toontrack and let them know there is an issue with their webform. I’ll post back when I hear back from them.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied 23 hours, 8 minutes ago #3497451
    Scott
    Moderator

    OK, please try emptying your browser cache and see if that helps?

    If not they could email Support directly at support(at)toontrack(dot)com and that will reach support as well.

    Scott Sibley - Toontrack
    Technical Advisor

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